22785,  Help Desk Analyst (2) - C - CO  

 

Category: Information Technology

 

Region: CO-Colorado

City: Lafayette

State: CO

Rate: $18.36

Duration: 0-12 Months

Description: Customer Service, Software, Hardware~

 

 

RESPONSIBILITIES:

 

Resolves technical problems that originate by telephone, voice-mail or e-mail. Provide first level troubleshooting for all applications used by State of Texas, Department of Family Protective Services. Will work with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products. Record all incidents in problem tracking system. Interface with appropriate technical personnel for customer problems that cannot be resolved quickly.

 

REQUIRED EXPERIENCE:

 

Demonstrate expertise in customer service or technical knowledge to resolve technical issues surrounding hardware, software and proprietary applications. Education Level: Computer Science Associate degree. Must be able to work 2pm-10pm.

 

MISCELLANEOUS:

 

Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.

 

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

EOE M/F/D/V

 

Contact: Stephen Takahashi at stakahashi@chiptonross.com

 

CHIPTON ROSS, INC.

343 Main Street

El Segundo, CA 90245

 

Phone: (800) 927-9318 or (310) 414-7800