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165511,  Customer Service Representative - MI -

Category: ADM
Job Title: Customer Service Representative - MI
Region: MI-Michigan
City: Caledonia
State: MI
Rate: $14.18 to $16.42 DOE
Duration: 3 months
Description: Chipton Ross is seeking a Customer Service Representative in Caledonia, MI.


JOB DESCRIPTION:
The Customer Service Representative for Respiratory Care department will be responsible for direct phone-based patient and physician interaction to answer and resolve a wide variety of inquiries within the Home Care, Acute Care and MetaNeb environments.

RESPONSIBILITIES:
- Responsible for interfacing with customers, company sales and/or service representatives
- Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions
- Provide front line technical support on products via phone to patients, physicians and other client staff
- Properly identify order types for correct billing and consult on any issues with internal and remote billing teams
- Quickly and accurately identify and assess individual physician and customer needs and take appropriate action to satisfy those needs
- Utilizes multiple systems and problem solving skills to attempt to resolve the issue on the call
- Establish rapport over the phone quickly, and remain positive and upbeat
- Work closely with Contract Administrator to fulfill contract request
- Use client systems to process new accounts, track, route and retrieve information
- Provide customer support with special requests and assist various departments, as needed
- Responsible for all shipping-related activities and verification for rental agreements and returned items
- Responsible for after hours phone/laptop that will include occasional weekends
- Other duties or projects as assigned

REQUIREMENTS:
- 5 years of progressive experience in a customer service role
- Experience with Microsoft Office
- Lotus Notes and JD Edwards experience preferred
- Federal Express tracking system experience preferred
- Previous experience in the healthcare field a plus

COMPETENCIES:
- Strategic Skills
- Courageous Leadership
- Operations Mastery
- People Skills
- Energy & Drive

EDUCATION AND/OR EXPERIENCE:
- Associates Degree in business or related field, or equivalent work experience

SCHEDULE:
Full-Time
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Contact:
Silmese Graves at sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261


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