165511,  Customer Service Representative - MI -

Category: ADM
Job Title: Customer Service Representative - MI
Region: MI-Michigan
City: Caledonia
State: MI
Rate: $14.18 to $16.42 DOE
Duration: 3 months
Description: Chipton Ross is seeking a Customer Service Representative in Caledonia, MI.

The Customer Service Representative for Respiratory Care department will be responsible for direct phone-based patient and physician interaction to answer and resolve a wide variety of inquiries within the Home Care, Acute Care and MetaNeb environments.

- Responsible for interfacing with customers, company sales and/or service representatives
- Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions
- Provide front line technical support on products via phone to patients, physicians and other client staff
- Properly identify order types for correct billing and consult on any issues with internal and remote billing teams
- Quickly and accurately identify and assess individual physician and customer needs and take appropriate action to satisfy those needs
- Utilizes multiple systems and problem solving skills to attempt to resolve the issue on the call
- Establish rapport over the phone quickly, and remain positive and upbeat
- Work closely with Contract Administrator to fulfill contract request
- Use client systems to process new accounts, track, route and retrieve information
- Provide customer support with special requests and assist various departments, as needed
- Responsible for all shipping-related activities and verification for rental agreements and returned items
- Responsible for after hours phone/laptop that will include occasional weekends
- Other duties or projects as assigned

- 5 years of progressive experience in a customer service role
- Experience with Microsoft Office
- Lotus Notes and JD Edwards experience preferred
- Federal Express tracking system experience preferred
- Previous experience in the healthcare field a plus

- Strategic Skills
- Courageous Leadership
- Operations Mastery
- People Skills
- Energy & Drive

- Associates Degree in business or related field, or equivalent work experience

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Silmese Graves at
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

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