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166387,  Complaint Analyst - WI -

Category: ADM
Job Title: Complaint Analyst - WI
Region: WI-Wisconsin
City: Milwaukee
State: WI
Rate: $DOE
Duration: 6 months
Description: Chipton Ross is seeking a Complaint Analyst in Milwaukee, WI.

Position Summary:
Responsible for performing activities associated with the product complaint handling program.

Responsibilities:
o Review initial complaint assessments for accuracy and completeness.
o Review initial complaint for preliminary reportability assessment and determination of potential hazard
o Work with departmental and interdepartmental personnel to ensure investigation activities yield the necessary information to determine the root cause of each complaint.
o Provide root cause analysis for each complaint investigated.
o Provide an assessment as to whether corrective or preventive action is required based on the outcome each complaint investigation.
o Ensure customer complaints are being processed in a timely manner.
o Ensure customer complaints are being processed in accordance with established company procedures and applicable regulatory standards.
o Performs other duties as requested.

Requirements:
o 2+ years' experience in medical device industry or other FDA regulated industry.
o Experience in failure analysis and scientific methodology will be required.
o Prior working experience with complaint analysis or root cause determinations would be preferred.
o Additional medical or statistical training/experience would be preferred.
o Ability to manage multiple issues, be organized, and manage timely workflow is required.
o Strong attention to detail and accuracy.
o Must possess the ability to effectively communicate in written and oral format.
o Must be a team-player, possess outstanding customer service skills and be self-motivated.
o Acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects.
o Must have the ability to initiative and develop creative solutions.
o Possess the ability to manage time and prioritize critical priorities.
o Must demonstrate the ability to increase knowledge.

Education:
o Bachelor's Degree in related field required.

Schedule:
o Full-Time.

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Contact:
Silmese Graves at sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261


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