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166579,  Customer Service Representative - FL -

Category: ADM
Job Title: Customer Service Representative - FL
Region: FL-Florida
City: St. Petersburg
State: FL
Rate: Up to $15.00 DOE
Duration: 11 Months
Description: Chipton-Ross is seeking a Customer Service Representative for an opening in St Petersburg, FL.

Under general supervision, performs a wide variety of non-routine tasks involving the coordination of customer service inquiries and problems in a call center environment. Reviews customer problem and initiates action for repair, replacement/return or field service; or refers highly unusual situation to higher authority for review and reconciliation. Must be able to perform the essential duties and responsibilities with or without reasonable accommodation. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below

RESPONSIBILITIES:
• Answers and responds to telephone inquiries about products and services. Gathers information from internal experts about product capabilities relative to specific customer needs.
• Reviews customer inquiries, problems, requests, and suggestions and initiates action for repair, replacement, return or field service as guided by customer service policies.
• Coordinates repairs and technical support with field personnel, program management and planning departments.
• Responds to customer service inquiries including: tracking of customer returns, warranty information, billing problems, etc.
• Promotes products and services as appropriate.
• Processes service orders and prepares necessary and appropriate correspondence regarding same. Maintains, logs, records, and files.
• Performs other clerical support duties as required/directed by supervisor.
• Cultivates, improves and sustain relationships with customers and ensures customer satisfaction by following up with customers and Field Technicians through service completion.
• Provides informative proactive feedback to management regarding any customer service issues/problems.

REQUIRED EXPERIENCE:
Two (2) to four (4) years experience in customer service environment, preferably in high technology manufacturing industry. Must be computer literate and be proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.). Knowledge of MRP and CRM systems required.

ADDITIONAL EXPERIENCE:
-Must possess excellent communication skills with ability to exchange information and interface effectively with employees and/or customers clearly and concisely. -Must have ability to perform multiple activities simultaneously and execute effectively under strict time constraints. Position requires a team player with professional maturity.
-This is a 2nd shift, Bilingual Spanish position in a highly technical and detailed customer service position. Must be able to work on a rotating quarterly weekend schedule.

EDUCATION:
High School graduate.



WORK HOURS:
Friday Ending, 2nd Shift, Full-Time

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Contact:
Mahta Eslami at meslami@chiptonross.com
CHIPTON-ROSS, INC.
343 Main Street
El Segundo, CA 90245

Phone: (310) 414-7800 x220 or (800) 927-9318 x220


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