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166988,  Product Support Specialist - WI -

Category: IT
Job Title: Product Support Specialist - WI
Region: WI-Wisconsin
City: Milwaukee
State: WI
Rate: $18.86 to $20.26 DOE
Duration: 9 months
Description: Chipton Ross is seeking a Product Support Specialist in Milwaukee, WI.

Job Description:
Responsible for providing support and technical assistance to Client customers, international distributors, and Client sales personnel. Services provided include instruction on the proper use of a Client Stress/Holter product line, remote troubleshooting and diagnostic services, repair scheduling, complaint handling, and providing company information.
Position Responsibilities: o Perform and document incident investigations to achieve satisfactory resolutions to customer reported issues.
o Provide direct customer support for Client customers via phone and email.
o Assist Client customers with clinical questions as they relate to the use of Mortara Stress/Holter product line.
o Assist field service technicians with troubleshooting activities remotely.
o Occasionally travel to customer sites to investigate issues associated with Client Stress/Holter product line.
o Draft and update technical documentation, reference material, and service manuals for use by internal staff and external customers.
o Provide computer networking expertise and support for Client networked products.
o Provide customer feedback for future development or enhancement of Client Stress/Holter product line.
o Participate in cross functional team collaboration. o Performs other duties as requested.
Essential competencies:
o A minimum of two years' of experience in customer service, service repair, or clinical usage of the defined products is required.
o Stress Testing Systems
o Holter Systems o Excellent oral and written communication skills will be required as this position will involve direct communications with Client customers.
o This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues.
o The ability to multi-task and manage changing priorities throughout the day will be required.
o Good listening skills and the capability to remain calm and helpful when working with Client customers is essential.
o Excellent writing skills.
o Clinical experience is preferred.
o Microsoft certification or Network certification training would be helpful, as Client products offer advanced communication options (LAN, WLAN, GSM/GPRS) which require technical support services.
o SQL Server, writing queries and understanding of table databases.
o Must be a team-player, possess outstanding customer service skills and be self-motivated.
o Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.
o Must have the ability to initiative and develop creative solutions.
o Possess the ability to manage time and prioritize critical priorities.
o Must demonstrate the ability to increase knowledge.
oCall Center Experience
oMedical Device experience
oMicrosoft Certification(s)
Education:
High School Diploma or Equivalent
Schedule:
FT

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.

Contact:
Rochelle Anderson at randerson@chiptonross.com
CHIPTON-ROSS, INC.
343 Main Street
El Segundo, CA 90245

Phone: (310) 414-7800 x280 or (800) 927-9318 x280


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