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167215,  Service Support Representative - CA -

Category: ADM
Job Title: Service Support Representative - CA
Region: CA-Southern California - San Diego
City: Carlsbad
State: CA
Rate: Up to $11.26 DOE
Duration: 11 Months
Description: Chipton-Ross is seeking a Service Support Representative for an opening in Carlsbad, CA.

RESPONSIBILITIES:
Process all incoming requests for Instrument service via the phone & email, this includes opening calls in SAP, routing calls based upon entitlement to TAC, FSE’s or the TAS team.
Create time and material quotes & estimates for non-warranty/contract customers,
Process rapid exchange and depot repair service requests and equipment record updates with a high attention to detail for the specified instruments that are not field serviced
Provide SAP Support for our field service engineers and scientists, which includes scheduling, contract entitlement, bioinformatics and training calls
Open all internal cost center service calls for our internal customers
Providing Instrument Management online troubleshooting support for customers having web based issues
Process Certificate of Insurance, Field Service Reports and Planned Maintenance scheduling, open PM recertification requests for Contract Admin team
Upsells contracts to customers that have expired warranties or contracts
Provide Concierge support for LSG platforms including, but not limited to, Ion Torrent NGS instruments, Attune cytometers, EVOS imaging systems, Genetic Analyzers, Real-Time PCR instruments, and automated nucleic acid purification instruments.
Assist sales rep, FSE (field service engineer), and FAS (field applications scientist) with site tracking (preparation for installation, installation, training calls, certificate of completion)

REQUIRED EXPERIENCE:
Knowledge of computer applications and current software is desirable (SAP, Lotus Notes, and Microsoft Office)
Soft phone experience

EDUCATION:
Accredited High School Diploma/GED
Associate’s degree from accredited college or equivalent knowledge and experience preferred

WORK HOURS:
Full-Time

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.

Contact:
Silmese Graves at sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261


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