174885 - Customer Service Representative - MA
Industry
ADM
Region
MA-Massachusetts
City
Chelmsford
State
MA
Rate
Up to $20.00 DOE
Duration
3 Months
Description
Chipton-Ross is seeking a Customer Service Representative for an opening in Chelmsford, MA.

RESPONSIBILITIES:
Reviews and processes customer's orders in a courteous, efficient, accurate and timely manner.
Resolves order issues with the customer regarding pricing, availability, terms and delivery etc.
Answer and respond to all customer, channel partner and Regional Manager’s inquiries
Interact with Operations, Engineering and Freight Forwarders to ensure timely shipment of product
Manage shipping consolidations schedule to conform to customer requirements
Prepares appropriate order processing documentation including SLI, commercial invoice, AES, Hazmat paperwork
Interface with Export Coordinator for shipments of licensed products
Assure compliance of US Export Regulations by following written procedures
Provide return authorization
Process credits as needed and assist in accounting issues
Maintain customer master file data
Achieve fundamental knowledge of all product lines and operational processes
Strong ability to work as a team and collaborate with colleagues and share workload as needed to provide quality customer support amongst the international and domestic customer service team

REQUIRED EXPERIENCE:
• 4+ years working in an international sales or service support role
• Excellent written and oral communication skills
• Prior experience working with freight forwarders
• Experience with AES and HazMat certification strongly preferred.
• Proficient with the Microsoft Office suite of products
• Detail-oriented
• Able to make decisions and work independently

Multi-lingual desired

Prior experience with SAP or other ERP systems

EDUCATION:
Accredited High School Diploma/GED, Associates Degree from accredited higher learning institution preferred

WORK HOURS:
1st Shift
Full-Time

Contact
Tyler Harrell at tharrell@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x342 or (800) 927-9318 x342

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.