175215 - Enterprise Systems Monitoring Support Tech - MN - OM
Industry
IT
Region
MN-Minnesota
City
Eagan
State
MN
Rate
Up to $31.32 DOE
Duration
6 months, CTH
Description


RESPONSIBILITIES:
Northrop Grumman is seeking an Enterprise Systems Monitoring Support Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. Put your years of experience into a future of excellence... The qualified applicant will become part of the Northrop Grumman's ETS Contract with the United States Postal Service, bringing top of the line professional technologists to their teams.
Roles and Responsibilities:
Monitor day to day operation of large scale computing infrastructure involving 300+ applications.
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate and maintain critical incident bridges
Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics
Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
Monitor and execute incident and change requests.
Prefer: Local to the Eagan, MN area. This position does not provide relocation assistance.

REQUIRED EXPERIENCE:?
High School diploma or equivalent and 6 years additional education and/or related experience to include five years of progressively more difficult systems experience within IT.
Basic understanding of Windows and UNIX operating systems.
Ability to identify and relay information and symptoms detected by monitoring tools.
Ability to follow detailed instructions or procedures with minor supervision.
Ability to work independently or in a team environment.
Ability to communicate effectively in person, in writing, and over the telephone in English.
Preferred Qualifications:
Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics and ServiceNow.
Working knowledge of IT Service Desk model.
Experience working in large-scale IT environment.
Experience with open source monitoring tools.
Experience with three-tier architecture.

EDUCATION:
High School diploma or equivalent is required.
Bachelor's Degree in Computer Science or associated discipline is preferred.

HOURS:
Thursday to Monday from 3:00PM to 11:30PM (Tuesday and Wednesday OFF).
New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.

MISCELLANEOUS:
Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.


Contact
Max Cameron at mcameron@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x242 or (800) 927-9318 x242

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.