- 176401 - Siebel CRM Systems Analyst - VA - C
- Up to $58.07 DOE
- 6 months, CTH
Northrop Grumman Technology Services sector is seeking a Siebel CRM Systems Analyst to join our team of qualified, diverse individuals. This position will be located in McLean, VA. The qualified applicant will become part of Northrop Grumman's Department of State (DOS) Consular Systems Modernization (CSM) Program, for the Bureau of Consular Affairs (CA). This initiative is intended to modernize and consolidate the operational environment under a common technology framework in order to better support the services provided to CA's customers. During the initial program transition period, the Siebel CRM Systems Analyst will be responsible for reviewing incoming CA Siebel CRM applications to gain understanding of technical requirements, policies, workflow, and interfaces. After the transition in period, he/she will support software maintenance activities for the Siebel CRM applications. This requisition may be filled at a higher grade based on qualifications listed below.
Roles and Responsibilities:
o Perform systems analysis in support of multiple Siebel CRM based applications supporting CA employees and external users.
o Facilitate end to end lifecycle of requirements gathering and validation, working with developers to test the changes, and facilitating acceptance with user community.
o Lead analysis activities for issues, defects and enhancement requests for the Siebel CRM business applications and its interfaces to external systems.
o Validate and test fixes and enhancements as the changes to the applications move through test and user acceptance phases.
o Work closely with applications O&M and development team members, change management, configuration control IV&V, user groups and other entities to ensure changes to applications are vetted and accepted.
Prefer local candidates for face to face interviews.
Bachelor's degree in a related field and 5 years' relevant experience.
At least 4 years of experience as a systems analyst supporting implementation of changes to Siebel CRM business applications.
Experience facilitating requirements gathering, understanding impact of changes to overall Siebel business applications and to the user community.
Knowledge of Siebel business application structure, inbuilt components and its functionalities.
Strong systems analysis and organizational skills required to understand/capture request for changes to business applications and move them from inception to deployment.
Experience performing gap and impact analysis of configurations and customizations to Siebel CRM business applications against customer requirements and requests for changes
Experience performing Siebel Application administration tasks required to test functionality in development, test and staging environments
Experience as Systems Analyst supporting current Siebel based ConsularOne Electronic Consular Report of Birth Abroad (eCRBA) and/or Online Passport Renewal (OPR) applications.
Experience working in agile environments and using engineering tools that support agile development, and especially SAFe, such as IBM CLM and JIRA/Confluence.
Experience using Oracle Application Testing Suite or other automated testing suite for Siebel applications.
Must have a Bachelor's Degree.
Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.
Daniel McGowan at firstname.lastname@example.org
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x271 or (800) 927-9318 x271
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.