Chipton-Ross - Operations Analyst/Regional Recall Coordinator

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: 214615 - Operations Analyst/Regional Recall Coordinator
Industry: PRO
Region: Remote Work
City: Remote
State: GA
Rate: Up to $41.41 DOE
Duration: 12 months
Description: Chipton Ross is seeking an Operations Analyst/Regional Recall Coordinator for a remote contract opportunity.

JOB SUMMARY: The operations analyst (Regional Recall coordinator) will be responsible for facilitating the correction of medical devices for multiple recall projects. This position is customer facing.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
o Must have strong oral, written, and interpersonal communication skills.
o Able to interface at all levels of customer and Baxter organization.
o Strong project leadership skills with ability to manage multiple projects establish processes and handle competing interests.
o Understanding of clinical environment, and technical staff (BioMed, and IT) in hospital and clinic settings preferred. Must understand and identify issues and be able to escalate as appropriate Demonstrated analytical, problem solving skills.
o Must have intermediate IT skills e.g. MS Office (Word, Excel, SharePoint)
o Bachelors degree or equivalent required
o Able to Sit and/or stand for extended periods of time

POSITION RESPONSIBILITIES:
o Contact customer and notify customer of recall and go over detailed plan on remediation of affected pumps. This includes verifying number of total pumps as well as number of affected pumps at facility.
o Coordinate project logistics with multi-disciplinary teams including Nursing, Biomed, IT, and other key stakeholders
o Provide ongoing project communications between Client Sales, Field Project Manager & customer
o Supply customer with detail plan of recall along with replacement agreement form and loaner agreement to include but not limited to working with customer on designing a realistic timeline to replace affected pumps.
o Assist customer with any questions regarding loaner or replacement agreement form and or timelines for the correction of affected pumps.
o Assist local sales team and/or customer through the process
o Customize template project management deliverables (scope documents, milestone status reports, actions/issues lists, etc.) to specific customer needs
o Manage customer expectations for scope, time, cost, quality and customer satisfaction
o Submit documentation to recall team and insure FA owner receives the necessary information from the account.
o Work with Recall Project Manager and customer on shipping/Service Team timelines for field and service center corrections to the pumps including but not limited to any ground support that will be needed from the customer to assist with the remediation of pumps. This also may include working with customer on technique for downloading drug library.
o Ensure all resource requirements are met, including, but not limited to loaner pump delivery, accessory delivery, MDL requirements, vendor credentialing, etc to ensure safe and effective software update.
o Work with Recall Project Manager to schedule appropriate resources and timeline required at each facility with recall pumps in defined territory.
o Work with customer to ensure that the proper pumps get returned to Service Centers including correct number of pumps along with correct serial numbers.
o Follow up with customer on any remaining recall pumps that were unable to be found during onsite update to insure that those devices are sent in to Baxter depot for repair and returned to customer.
o Follow up with customer on any remaining loaner pumps that were unable to be found to insure that those devices are sent back to Client.
o Any other activity that is directly or indirectly related to the recall including but not limited to reviewing the field plan to check for accuracies and notify internal staff of any discrepancies that are found.
o May provide back up support for department assistant.
o Performs other duties as assigned.

REQUIRED EDUCATION:
Bachelors Degree required

WORK HOURS:
First Shift, Full Time
: Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
Contact: LaVada Pulley
lpulley@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x260 or (800) 927-9318 x260

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.