Chipton-Ross - Laboratory Client Services Coordinator

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: 214661 - Laboratory Client Services Coordinator
Industry: ADM
Region: CA-Bay Area
City: Novato
State: CA
Rate: Up to $33.00 DOE
Duration: 6 Months
Description: Chipton-Ross is seeking a Laboratory Client Services Coordinator for a contract opportunity in Novato, CA.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
• Previous customer service experience
• Experience in Life Science or Healthcare environment preferred
• Proficiency with Microsoft Word, Excel, PowerPoint.

Working Conditions:
• Works primarily at customer locations, in office environment to include cubicles and laboratory environments which consist of noise and hazards.
• Interactions will consist of face-to-face meetings, telephone, email, Teams meetings.

POSITION RESPONSIBILITIES:
• Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.
• Develop and maintain positive and professional working relationships with clients, service vendors and client staff.
• Ensure compliance and regulatory guidelines are met specific to laboratory asset management and services program to include all facets of inventory management through provided tools.
• Pre-register, meet and escort engineers into the laboratory, ensuring a smooth transition to and from their work environment.
• Maintain lab equipment service consumables, to include receipt and storage.
• Maintain an accurate and up-to-date inventory of laboratory assets, tracking their condition, maintenance history, and any necessary repairs or replacements.
• Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
• Support service activities and issues to include, timeliness, accuracy, and quality of the event.
• Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
• Verify and update the CMMS (Computerized Maintenance Management System) with the most up-to-date information regarding onsite assets and entitlements.
• Support problem resolution and customer concern at account as needed.
• Assist in data collection and analysis of customer service metrics
• Support action plans and tracking mechanisms to drive continuous improvement.
• Adhere to all client and customer security and safety procedures.
• Participate in PPI project teams as assigned to improve business performance
• Strive for customer satisfaction and loyalty
• Demonstrates our 4I Values (Integrity, Intensity, Involvement and Innovation).
• Other appropriate duties as assigned
• Travel to multiple client locations as applicable to support account needs.

PHYSICAL REQUIREMENTS:
• Physical Activity: Walking, sitting, standing, kneeling, couching, lifting, PC work.
• Must possess motor skills appropriate to the task
• May be able to use material handling equipment such as push carts and pallet jacks
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
• Required to travel by airplane and automobile for meetings and trainings as necessary

REQUIRED EDUCATION:
• Associates degree or equivalent experience

WORK HOURS:
Full-Time; First Shift.

ADDITIONAL:
This is your opportunity to work as a Lab Ambassador supporting the Instrument and Enterprise Services (IES) division of the client. You will use your service management and relationship building experience to become a critical member of the Unity Lab Services (ULS) team. In this role you will serve as an on-site Asset Management Resource for a key customer account, providing day-to-day support to meet the ULS and Customer objectives. The ideal candidate will play a critical role in supporting site initiatives to enhance client satisfaction and account profitability using the resources of Unity Lab Services.
: Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
Contact: Billy James
bjames@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x340 or (800) 927-9318 x340

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.