- 215054 - Help Desk Analyst
- Industry
- IT
- Region
- KS-Kansas
- City
- Topeka
- State
- KS
- Rate
- Up to $25.25 DOE
- Duration
- 4 months
- Description
- Chipton-Ross is seeking a Help Desk Analyst I for a contract opportunity in Topeka, KS.
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
Familiarity with Incident Management software and remote management tools
Experience supporting Windows desktop applications and technologies including MS Office 365, Outlook, Edge, Adobe Reader, VPN, Citrix, and mobile devices
Strong customer service and communication skills
Ability to work independently, multi-task, and prioritize workload
Proficient keyboarding skills (minimum 40 WPM)
Valid driver’s license
Must be a U.S. Citizen (due to support at Wolf Creek)
Must be able to pass two background screenings (supplier and Evergy)
POSITION RESPONSIBILITIES:
Act as first contact for computer, application, or system-related issues
Provide phone-based and remote support for hardware, software, and network connectivity
Guide users through diagnostic and resolution procedures
Document, track, and monitor trouble tickets to resolution
Support user access and data security policies
Troubleshoot client/server and web-based enterprise applications
Participate in assigned projects and contribute to timely completion
Communicate effectively with technical and non-technical employees
DESIRED EXPERIENCE:
CompTIA A+ or Network+ certification
Training in ITIL, electronics, planning, and communication
Experience with ServiceNow, Office 365, Citrix, and mobile OS
Knowledge of SOX compliance and NERC CIP requirements
REQUIRED EDUCATION:
Accredited High School Diploma or Equivalent (or higher as listed above)
WORK HOURS:
5/40 work schedule
1st Shift
Monday–Friday, 6:30 AM – 5:00 PM (8-hour shift within this window)
Hybrid: 3–4 days WFH, 1 day onsite weekly (after initial 1–2 weeks onsite for training) Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
- Contact
-
Paul Hoover
phoover@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x271 or (800) 927-9318 x271
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.