Chipton-Ross - DevOps Platform Support Engineer 3

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: 215310 - DevOps Platform Support Engineer 3
Industry: IT
Region: PA-Pennsylvania
City: Ridley Park
State: PA
Rate: Up to $80.98 DOE
Duration: 6 months
Description: Chipton-Ross is seeking a DevOps Platform Support Engineer 3 for a hybrid (onsite/remote) opportunity in Ridley Park, PA, Hazelwood, MO, Plano TX, Oklahoma City, Oklahoma.

Hybrid - At least 1x per week site in Ridley Park, PA, Hazelwood, MO, Plano TX, Oklahoma City, Oklahoma.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
3-5 years of experience in platform engineering, DevOps, or IT operations experience.
Experience using a ticketing system (e.g., Jira Service Management, ServiceNow) for issue intake, tracking, and resolution.
Strong written and verbal communication skills with the ability to translate technical concepts to non-technical users and stakeholders.
Strong understanding of ITIL/ITSM concepts and practical experience applying them to application and platform services (Incident, Change/Release, Service Request, Knowledge Management).
Proficiency with Infrastructure as Code (e.g., Terraform, CloudFormation) and CI/CD tooling.
Experience with monitoring/observability tools, incident response, and basic security governance (policy-as-code, software bill of material, secret management, permissions).
Basic scripting or automation skills (e.g., Bash, PowerShell, Python) to streamline repetitive support tasks.
Experience with knowledge base tools (Confluence, SharePoint) and version control for documentation.
Experience interpreting logs/telemetry or using monitoring tools to aid in triage.
Ability to work independently and collaboratively in a fast-paced, cross-functional environment.
Experience building and maintaining knowledge bases and runbooks; experience with automation of repetitive tasks.

POSITION RESPONSIBILITIES:
Client is seeking a talented and highly motivated DevOps Platform Support Engineer to join our team in Ridley Park, Pennsylvania, Hazelwood, Missouri, Plano, Texas or Oklahoma City, Oklahoma.

The ideal candidate will possess a strong foundation in DevOps and practical experience in owning and operating the platform's ITSM-facing processes and underlying infrastructure. In this role, you will manage and implement the platform service lifecycle, coordinate changes and releases, and partner with software, security, and IT teams to ensure reliable, scalable, and compliant platform services. This role suits those who enjoy building scalable platforms, automating end-to-end processes, and improving the overall user experience. As part of the team, you will tackle a broad range of complex tasks using modern tools and methodologies, contributing to the evolution of our digital and analytics solutions.

Manage the platform service lifecycle, including maintaining the Platform Service Catalog, handling service requests, and ensuring alignment with business objectives.
Lead incident and problem management for application and platform services, directing incident response, developing runbooks, conducting root-cause analysis, and driving permanent corrective actions.
Oversee and manage change enablement, assessing and authorizing platform changes, coordinating with development teams, implementing changes via automated pipelines, and maintaining a lightweight Change Advisory Board process.
Plan and coordinate release and deployment orchestration strategies and manage secure rollback procedures.
Maintain a dynamic CMDB of application and platform components, documenting dependencies and conducting impact analyses.
Design and operate monitoring and observability across platforms, building dashboards and telemetry, and implementing automated detection and remediation where possible.
Ensure security and compliance by integrating controls into platform services, enforcing policy-as-code, and supporting audits.
Develop and maintain knowledge resources, including runbooks, troubleshooting guides, and knowledge-base articles, ensuring alignment with current production versions.
Collaborate with product, software, and security teams to identify recurring issues, drive process improvements, and implement automation.
Participate in productions support rotations and incident response, documenting timelines and post-incident learnings, and contributing to disaster recovery planning and exercises.

Successful completion of training is a contingency for this assignment - OJT or formal classroom training.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):
Accredited Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
ITIL/ITSM or similar service management certifications (ITIL Foundation or equivalent) environments is a plus.
Experience with cloud platforms, containers, and orchestration (AWS/Azure/GCP, Docker/Kubernetes).
Knowledge of DoD or government security requirements or other regulated environments is a plus.
1+ years of experience in the Aerospace industry.

REQUIRED EDUCATION:
Minimum of a Bachelor of Science degree from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.

WORK HOURS:
Full-Time/First Shift
7:00 AM - 4:00 PM HYB
: Employment will be contingent on clearing a background check. Must clear prior to start date.
Contact: Zachary Fasano
zfasano@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x252 or (800) 927-9318 x252

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.