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215756 - Business Operations Analyst / Systems and Data Analyst 3

Industry
IT
Region
WA-Washington
City
Seattle
State
WA
Rate
Up to $67.13 DOE
Duration
12 months
Description

Chipton-Ross is seeking a Business Operations Analyst / Systems and Data Analyst 3 for a hybrid (remote/onsite) opportunity in Seattle, WA.



This position is hybrid. This means that the selected candidate will be required to perform work onsite on average of 2 days a week with team members in Seattle WA. Hybrid work is at the hiring team's discretion and could change in the future given the business need.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

  • 2+ years of experience with Identity & Access Management solutions and their place in provisioning services to customers.
  • 3+ years of experience in a related Identity and Access Data processing role.
  • Ability to advocate as the voice of or on behalf of external customers for technology insertion's user testing.
  • Experience using or applying metrics to measure performance against operations to ensure high quality delivery.
  • 3+ years of experience using all the following Microsoft Office Applications (Word, Excel, SharePoint and PowerPoint); specifically, with strong Excel abilities.
  • 1+ years tracking work in Azure Dev Ops (ADO), Salesforce, and like systems.
  • 1+ years working with Power BI and Power automate.
  • Access Management, Analysis of Standard work and documentation experience.

    • POSITION RESPONSIBILITIES:

    Client, TechOps Services and Support organization's Customer Operations and Identity & Access Management Team is seeking a Business Operations Analyst / Systems and Data Analyst - Level 3 to join their team in Seattle, WA.

    The position creates, maintains, revises and troubleshoots computing accounts and access. Participates in the development and testing of computing access management tools. Provides reports, documents and processes to support computing security audits. Provides metrics and reports on activities related to account management. Develops and provides training on access requirements to support deployment of new applications. Documents and maintain procedures for access administration and audit processes.

    Responsibilities may include processing company and user level access service requests, troubleshooting to resolve access issues, technical support to customers, addressing questions, workload management, and issues that require in-depth knowledge of computing systems access and functionality. Analysis and problem-solving skills in support of continual improvement. Collaborating with cross-functional teams to ensure timely and satisfactory solutions for customers. A successful candidate will be driven, forward-thinking, a proactive problem-solver, and have knowledge and experience working in team environments.

  • Process Internal and External Customer Access requests.
  • Ability to apply business, IT analysis, and communications skills to resolve a combination of difficult and complex internal/external customer issues that require collaboration across multiple groups.
  • Self-driven management of workload in current and future ticketing system solutions; use rigor in work deliverable documentation for clarity and in completion.
  • Performance against operational quality and delivery service level agreement expectations.
  • Engage and collaborate with product managers, product teams, including development, in gaining resolutions to critical complex problems and incidents.
  • Provide input on defects and suggestions for improvements to work processing flow.
  • Create and maintain job related documentation to assist customers and internal staff.
  • Use and report issues to Access Product Specialists & Team Lead to ensure that Identify and Access Management tools meet operational requirements.
  • Ability to build and maintain strong working relationships within matrixed organizations to support resolution for customer issues, inquiries, and requests.
  • Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
  • Utilize and leverage Emotional Intelligence Awareness for daily collaboration with colleagues.
  • Successful completion of training is a contingency for this assignment - OJT or formal classroom training.

    • PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE:

  • Experience using Salesforce Analytics.
  • Experience using Tableau Reports.
  • Experience using MS SharePoint, strong MS Office Suite experience, Confluence, Azure Dev Ops Team Foundation Server (ADO).
  • 3+ years of experience in customer support roles.
  • Experience with implementation of projects for software systems, business operations, automation, continuous improvement, LEAN Methodologies, and systems thinking.
  • Experience with website maintenance.

    • REQUIRED EDUCATION:

    Accredited Bachelor's degree or 6 years professional experience equivalent. Experience working in Oracle based systems.

    WORK HOURS:

    Full-Time/First Shift 7:00 AM - 3:30 PM


    Employment will be contingent on clearing a background check. Must clear prior to start date.

    Contact
    Zachary Fasano
    zfasano@chiptonross.com
    CHIPTON-ROSS, INC.
    420 Culver Boulevard
    Playa Del Rey, CA 90293

    Phone: (310) 414-7800 x252 or (800) 927-9318 x252

    Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

    Employment will be contingent on candidate clearing pre-employment drug screen and background check.

    Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.