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215868 - Customer Support Specialist

Industry
PRO
Region
FL-Florida
City
Miami
State
FL
Rate
Up to $26.88 DOE
Duration
12 Months
Description

Chipton-Ross is seeking a Customer Support Specialist for a contract opportunity in Miami, FL



BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

  • 3+ years of experience in customer support services and document compliance related fields
  • 3+ years of experience working in a multi-functional team environment
  • Experience in data analysis
  • Organized, attention to detail
  • Customer or client facing background
  • Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)
  • Compliance or regulatory background (does not need to be TSA, FAA, or aviation background, last resource was from a medical regulatory background and was great)

    • POSITION RESPONSIBILITIES:

    Candidate will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines. Duties may include (but are not limited to):
  • Responding to visitor/customer queries and needs
  • Ensure TSA verification and requirements are met
  • Ensures all audit requirements are in compliance
  • Verifying training rosters
  • Handling urgent schedule/training adjustments
  • Leading VIP & regulatory authority visits to the campus from around the world
  • Set up classrooms and review schedules
  • Send schedules to customers and upload student information

    • PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE:

  • Experience working in a fast-paced and deadline-driven environment
  • Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
  • Experience in a role requiring strategic planning
  • Interpersonal skills, teamwork, and customer focus are essential to be successful in the role.

    • REQUIRED EDUCATION:

    Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

    WORK HOURSL FULL TIME/FIRST SHIFT; 4 x 10 WORK WEEK - Candidate will need to work weekends. Wednesday-Friday 10:00 AM - 8:00 PM and Sunday 10:00 AM - 8:00 PM.


    Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

    Contact
    LaVada Pulley
    lpulley@chiptonross.com
    CHIPTON-ROSS, INC.
    420 Culver Boulevard
    Playa Del Rey, CA 90293

    Phone: (310) 414-7800 x260 or (800) 927-9318 x260

    Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

    Employment will be contingent on candidate clearing pre-employment drug screen and background check.

    Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.