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215889 - ServiceNow Business Analyst

Industry
IT
Region
Remote Work
City
Remote
State
US
Rate
Up to $80.64 DOE
Duration
12 months
Description

Chipton-Ross is seeking a ServiceNow Business Analyst for a remote contract opportunity.



This is an IT business management role

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

  • 2+ years of experience in ServiceNow IT service management, with a strong understanding of ITIL processes and principles.
  • 2+ years of experience with business analysis, requirements gathering, and solution design.
  • Strong understanding of ITSM processes, including incident, problem, change, and service request management.
  • Excellent communication and collaboration skills, with the ability to work with technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze complex business problems and identify solutions

    • POSITION RESPONSIBILITIES:

  • Gather and document business requirements from stakeholders for ITSM process improvements and ServiceNow configuration
    • Establish and lead Stakeholder forums / CoP for each of the major areas of the ITSM community such as Service Desk, NOC, Admins, Application teams, etc
  • Analyze business needs and identify opportunities for process improvements and automation
    • Collaborate with stakeholders to design and implement ITSM processes and procedures
  • Develop and maintain business requirements documents, use cases, and user stories for ServiceNow configuration and customization
  • Partner with the ITSM Process Owner and Technical Lead to Develop and maintain a roadmap for adoption of new ITSM features in keeping with stakeholder / user requirements
  • Partner with ITSM Process Owner to develop and deliver training materials and user documentation for ServiceNow ITSM modules
  • Provide support and guidance to end-users on ITSM processes and ServiceNow functionality
  • Partner with ITSM Process Owner to develop metrics and reports to measure the effectiveness of ITSM processes and ServiceNow configuration

    • REQUIRED EDUCATION:

  • Accredited HSD/GED

    • WORK HOURS:

  • Full-Time
    • RMT


    Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

    Contact
    Robert Davis
    rdavis@chiptonross.com
    CHIPTON-ROSS, INC.
    420 Culver Boulevard
    Playa Del Rey, CA 90293

    Phone: (310) 414-7800 x305 or (800) 927-9318 x305

    Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

    Employment will be contingent on candidate clearing pre-employment drug screen and background check.

    Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.