180002 - Service Now Administrator
Industry
IT
Region
CA-Southern California - San Diego
City
Carlsbad
State
CA
Rate
Up to $75.02 DOE
Duration
12 Months
Description
Chipton-Ross is seeking a Service Now Administrator for an opening in Carlsbad, CA.

RESPONSIBILITIES:
The ServiceNow Administrator is a self-starter who troubleshoots and provides support all areas of the platform with a special focus on the HR Service Delivery module. The Administrator has strong soft skills and is able to provide technical assistance as required with colleagues across the globe.
Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports

Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Employee Document Management, chat, search, and Enterprise onboarding and transitions

Performs basic configurations of Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ACLs, Client Scripts, workflows, custom tables, reports, etc.

Reviews proposed designs with platform owner, architect, and development lead to ensure adherence to technical design guidelines

Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions

Stays current on ServiceNow products and applicable integrated technologies.
Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines

Responsible for on-call application support
Contributes to application and platform upgrades
Loads, Modifies, and maintains data between ServiceNow and other platforms
Creates ServiceNow reports and dashboards
Accountable for incident and request SLAs for the ServiceNow Platform
Provides consultative troubleshooting leadership via phone, email, conferences with colleagues across the globe

REQUIRED EXPERIENCE:
Certified ServiceNow Administrator
Certified ServiceNow Implementation Specialist
3+ years working in ServiceNow Environment
Experience implementing and supporting the HR Service Delivery module within Service Now, including Case management, knowledge management, Employee Service Portal, Enterprise onboarding and transitions

Experience supporting ServiceNow at a company operating in Workday HCM environment

Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred

Experience with middleware and discovery technologies

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
1st Shift
Full-Time

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Robert Davis
rdavis@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x305 or (800) 927-9318 x305

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.