181101 - Business Relationship Operations IT Specialist
Industry
PRO
Region
AL-Alabama
City
Huntsville
State
AL
Rate
$DOE
Duration
11 Months
Description
Chipton-Ross is seeking a Business Relationship Operations IT Specialist for an opening in Huntsville, AL.

RESPONSIBILITIES:
50% - Provides Business Relationship Manager (BRM) daily business work flow support, business requirements coordination, business execution, status updating, customer liaison, administrative support, Proactively communicates the status, plan of action(s), and resolution(s) of issues. Activities are performed in accordance with organization & program standards & procedures.

30% - Provide 2nd level technical resolution support to ensure BRM area of responsibility with problem resolution, expediting issues impacting customer operations, and resolve closeout of issue to completion. Identifies opportunities and recommends solutions for improving the overall assessing overall effectiveness and efficiency Assists & help evaluates new technologies and platforms to determine whether their applicability aligns with businesses needs.

15% - 3rd party ITO support with working knowledge of effective vendor management. SLA management support and execution. Ensures incidents are resolved against SLAs. Partners with IT and business personnel to discuss the impact of incidents on products and services. Tracks and reports all open and closed incidents to leadership teams.

5% - Support BRM on general administrative tasks, standard operating procedure updates, business requirements documentation, problem reporting status with closeout.

REQUIRED EXPERIENCE:
-Excellent analytical and problem solving skills Effective prioritization skills -Experience with incident troubleshooting and escalation -Builds a collaborative working relationship with various internal and external stakeholders

EDUCATION:
Accredited Bachelor's degree in a related discipline and 5 years of related experience, or an equivalent combination of education and experience.

WORK HOURS:
9/80
Full-Time

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Chelsie Goodreau
cgoodreau@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x254 or (800) 927-9318 x254

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.