- 182230 - Help Desk Analyst II
- 3 MONTHS
- Chipton-Ross is seeking a Help Desk Analyst II for an opportunity in Irving, TX.
Perform basic first-line troubleshooting and support to end-users or assign / escalate for resolution. This includes troubleshooting and resolving issues regarding LAN issues, application issues, server, devices, desktop issues, proprietary applications, mobile devices, and PC support in a Windows environment. This position is responsible for the management and maintenance of purchasing, inventory as well as hardware/software inventory for the department and working with application support technicians to create user manuals. Work with multiple departments and be highly collaborative internally to provide exceptional customer service with a sense of urgency working closely with others to coordinate support.
Provide first and second tier technical support of information technology systems, production, office staff and visitors; Install, maintain and troubleshoot workstations, printers, desktop software and other systems. Build, deploy and support PCs running Windows 7 and business software applications for end users; Rollout and manage software updates including, but not limited to, Catia, Autodesk, Windows updates, Java and Flash; Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation; Train and mentor end users on the proper usage of company computers, internet, intranet and other resources. Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues; Sizing and ordering computers for various uses; Management of IT stockroom; Track, support and license usage; Testing and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure.
Other Skills: Experience providing helpdesk and desktop support for laptops and PC's in an enterprise environment; Ability to provide timely resolution for all end-user requests and root cause analysis for issues; General education in computer systems or related certifications or training; Proficient in the use of required operating systems, programs and backup programs/devices.
Accredited High School Diploma/GED
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x280 or (800) 927-9318 x280
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.