185893 - Facilities Help Desk Support Specialist
Industry
IT
Region
CO-Colorado
City
Littleton
State
CO
Rate
$DOE
Duration
14 Months
Description
Chipton-Ross is seeking a Facilities Help Desk Support Specialist for an opening in Littleton, CO.

RESPONSIBILITIES:
Performs a variety of administrative duties for assigned supervisor/manager or senior staff member. The facilities support specialist is responsible for accepting customer requests for service work (Reactive Work) via telephone, email, Instant Message or through maintenance tools. The attendant will vet the information, respond to the customer, as needed, and gather additional information on the request. In emergency situations the representative will follow established protocols in contacting the local facilities respondent. Information on location and nature of the service request is submitted into the local facilities queue where it is reviewed, the shop order number is validated, work is estimated, prioritized, and routed to the appropriate Facilities Operations or contractor queue. Requests will be received and processed for all Client owned, leased, and operated sited in the domestic US. While not responding to requests, the representative will be responsible for supporting other facilities teams with ongoing needs, such as data entry projects. Performs normal office functions such as setting up and maintaining alphabetical numerical and/or subject files; interviewing callers and making proper referrals; arranging meetings and conferences; and receiving referring or answering mail. May take and transcribe dictation; uses personal computers and standard desktop software to compose reports correspondence and memorandums; reviews drafts and finished documents for appropriate grammatical usage; answers questions relating to office operations and established policies and procedures. May provide guidance and direction as needed to lower-level secretaries and other clerical employees.

REQUIRED EXPERIENCE:
0 - 5 years work experience
Must be proficient with Microsoft Office (Outlook, Word, PowerPoint, Excel). Must exhibit strong customer service skills. Must be able to answer a phone in a calm and consistent manner. Must have strong communication skills.

PREFERRED EXPERIENCE:
Working knowledge of IBM Tririga or IBM Maximo is encouraged.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
1st Shift, 8:00 AM - 6:00 PM
Full-Time


Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Zachary Fasano
zfasano@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x252 or (800) 927-9318 x252

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.