- 186936 - Global Logistics Helpdesk Associate
- 5 mos
- Chipton-Ross is seeking a Global Logistics Helpdesk Associate for an opening in Breinigsville, PA.
The Helpdesk Associate is responsible for providing proactive Helpdesk support in response to calls/emails from our internal Distribution Project Management Group, External clients and Clinical Trial investigator sites. This will include, but is not limited to working with our approved couriers to track in transit drug supply chain shipments, proactively intervene to manage and resolve issues, escalating for internal or external support as necessary. The Helpdesk Associate will also support our Total Transportation Management (TTM) service for third party distribution that will include obtaining and providing freight quotes, creation of distribution orders in our GPM system, distribution of any relevant site documentation and providing a full proactive track and trace service. The role requires competent use of Fisher Clinical Services systems and SOPs and will be required to perform to Fisher Clinical Services Quality Standards and timelines. Receipt of Helpdesk calls from external clients and investigator sites globally, and recording of issues in the Global Logistics Helpdesk Service Management System. Receipt of Helpdesk calls from our internal Distribution Project Management group and recording of issues in the Global Logistics Helpdesk Service Management System. Escalating calls when required in as per our SOPs. Ensuring all Helpdesk calls / emails are managed through to resolution. Participation in cross-functional business process improvement activities as required. Implementation of new working practises within the team. Obtain rates and transit times from FCS approved couriers for distribution of domestic and international orders from 3rd party locations. Schedule and execute distribution orders with FCS approved couriers for domestic and international destinations. Proactively track and trace orders to ensure on time delivery within FCS service level agreement. Actively participate in team meetings, conference calls, and daily operations meetings.
Accredited High School Diploma/GED
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x307 or (800) 927-9318 x307
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.