- 187866 - Technical Support Specialist
- NH-New Hampshire
- Up to $25.00 DOE
- 12 mos
- Chipton-Ross is seeking a Technical Support Specialist for an opening in Newington, NH.
The primary focus of the Technical Support Representative I is to effectively process customer requests for basic technical support. The Representative provides routine assistance and recommendations regarding basic functionality and common repair problems to resolve customer equipment needs. Through active listening and probing of customers, the Representative collects information and inputs data into the case management system to document customer contact and/or establish foundation information for follow-up by senior level technicians. The Representative also provides copies of operator manuals and other support documentation, identifies spare parts, up-sells complementary products and services, provides parts quotations, facilitates product returns by generating Returned Material Authorizations (RSO) and creates Field Service requests and completes dispatching of field service technicians.
Responding to customer calls, e-mails, web, or voice mail requests with technical support. Driving to attain resolved case status with customers within task scope on first contact, or: Fields customer complaints and enters issues into the Salesforce.com. Reviewing open orders and expediting their fulfillment. Utilizing the system to provide price info. for spare parts and preparing written quotations. Processing service orders for depot and field repairs, preparing decontamination and repair authorization forms, obtaining POs from customers for repairs and dispatching field service technicians. Processes requests for warranty replacement parts for both domestic and international customers. Interacting with other departments such as Dispatch, Customer Service, Finance, Shipping, Field Service, Procurement, Sales, Engineering, etc. to address customer issues. Coordinating with other team members to ensure customer service level goals are attained.
Accredited High School Diploma/GED
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x340 or (800) 927-9318 x340
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.