190517 - Customer Support Engineer II
Industry
ENG
Region
OK-Oklahoma
City
Oklahoma City
State
OK
Rate
$DOE
Duration
12 months
Description
Chipton-Ross is seeking a Customer Support Engineer II for an opening in Oklahoma City, OK.

RESPONSIBILITIES:
Conducts research on simple technical, operational and quality issues that cannot be resolved by customer. Analyzes information to evaluate reported discrepancies. Provides assistance to system owner in researching event to determine safety implications, preparing analysis, recommendations and presentations to various safety processes, boards and forums. Prepares routine communications and presentation material for dissemination to internal and external customers on specific components/limited systems. Researches and develops engineering updates of less-complex technical in-service issues. Works under general supervision.

•Conducts research on technical, operational and quality issues;
•Analyzes information to evaluate reported discrepancies;
•Provides assistance to system owner in researching events to determine safety implications;
•Prepares routine communications and presentation materials for internal and external customers;
•Researches and develops engineering updates of technical in-service issues;
•Work under general supervision.

REQUIREMENTS:
•2+ years of experience in conducting research on technical, operational and quality issues that cannot be resolved by the customer;
•2+ years of experience with technical issues and/or Service Literature

PREFERRED DESIRED QUALIFICATIONS:
•Experience reading and interpreting technical data
•Experience gathering, preparing and analyzing technical data for the development support products including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, maintenance, etc., supporting product lifecycle
•Experience and proficiency with MATRIX

EDUCATION:
Accredited Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.


FULL TIME/FIRST SHIFT
WORK HOURS: 7am-4:30pm

MISCELLANEOUS:
Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Rochelle Anderson
randerson@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x280 or (800) 927-9318 x280

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.