- 190587 - Customer Service Rep
- $20 to $25.00 DOE
- 4 months
- Chipton Ross is seeking a Customer Service Rep for an opening in Sarasota, FL
Provide production planning, customer service, and procurement support for the repair station activities while being the focal point for assigned customer related inquiries, representing the voice of the customer within the business, and ensuring the growth of the BU.
" Ensure collaboration and communication with Program Management Organization in SRQ and TWB as well as with the Key Account managers and Customer Support & Sales managers.
" Open, monitor status and close sales and service orders in the ERP.
" Enter of parts requirements into the ERP based on technician inputs.
" Identify savings opportunities by searching for used parts in the inventory of installed in "house-owned" units.
" Monitor progress of maintenance and/or manufacturing jobs routed through the workshops through the ERP and with the production manager (s).
" Monitoring of parts inventory levels in the ERP.
" Outbound (and occasionally inbound) logistics of the product and parts.
" Assist invoicing and collection of receivables from the customer.
" Maintain paper and electronic files of MRO and/or manufacturing jobs per QMS requirements.
" Issue parts pick tickets from the ERP.
" Occasionally travel to visit customers at trade shows or at the customer's facility.
" Performs contract review of all orders for customer requirements to include import/export shipping, documentation and quality requirements.
" Make timely status updates to the internal or external customer
" Assist in developing appropriate pricing non-standard MRO jobs.
" Quote MRO jobs to the customer, as authorized, and follow up on quote approvals.
" The CSR is considered a vital liaison between the repair station and the customer and will work with other employees to share information and help resolve production issues.
" Manage phone and e-mail communications with customer's representatives.
" Develop a relationship of trust with the customer.
" Research and procure (if required and assigned) MRO parts.
" Perform other administrative duties as assigned.
" Regular, predictable attendance is required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree from an accredited institution
Excellent interpersonal skills and experience working with individuals/teams at all levels of the organization.
Ability and willingness to work at desk/office environment and/or in a shop floor environment.
Attention to detail.
Proven problem resolution skills and resourcefulness.
Proven excellent reasoning and strong decision making skills.
Exceptional ability to stay organized while multi-tasking.
Experience managing multiple accounts and tasks concurrently.
Working knowledge of Microsoft Suite applications.
Experience optimizing schedule, cost, and quality constraints.
Experience with SAP or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.
Sitting 80% Walking/Standing 20%
The work environment is an office setting with moderate office noise.
1st Shift, 5/40
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x254 or (800) 927-9318 x254
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.