- 190679 - Inbound Customer Service Representative
- $17 to $17.30 DOE
- 3 Months Contract To Hire
- Chipton-Ross is seeking a Inbound Customer Service Representative for an opportunity in Denver, CO.
As an Inbound Call Center Customer Service Representative, you'll interact with customers and internal employees to answer questions regarding their account(s). You just need to enjoy building connections with and helping customers. This hands on, motivated and driven individual should possess exceptional and sincere customer service abilities along with strong computer skills and savvy problem-solving strategies.
·Professionally answers incoming calls from customers and field personnel
·Identifies and assesses customers' needs and directs call accordingly
·Builds customer relationships through sustained and timely communications
·Provides accurate, valid and complete information using the appropriate methods/tools
·Handles customer complaints and provides sound solutions/alternatives in a time-sensitive fashion
·Performs follow-up and provides status on open email and voicemail deliverables
·All customer communication/status is notated on account
·Ensures independent customers are credit and payment terms compliant; assesses service holds if necessary, restore terms when accounts are current
·Supports the Collections team by providing independent account summaries, as requested
·Provides invoices to customers as required or requested
·Coordinate deliveries when customer out of product
·Coordinate with sales if check pick up is required
·Identifies field process issues that may delay payment and report occurrences to management
·Receives RB product for office and employee use and fills the coolers
·Other administration duties may be assigned
EXPERIENCE AND QUALIFICATIONS
Qualified candidates will have at least 2 years' industry relevant experience:
·Excellent communication skills, including strong telephone skills
·Experience with customer relations, customer service and/or Accounts Receivable is strongly preferred
·Direct store delivery, route accounting or call center experience is a plus
·Ability to work in a fast-paced environment and navigate change
·Good problem-solving skills
·Computer literate, including Excel and Word
·Self-directed; requires limited oversight
·Dependable, reliable and trustworthy
·Friendly and professional - explain and educate customers in a helpful way
·Interest in learning - become the subject matter expert people rely on
·Ability to handle confidential information
·Detail Oriented - Accurately process and record information ensuring data integrity
·Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
·Employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
·Employee frequently is required to walk and sit.
·Employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
·Employee must regularly lift and/or move up to 25 pounds as needed.
·Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Accredited High School Diploma/GED
WORK HOURS: Monday- Friday 8am-5pm (TBD)
90% Remote/ 10% onsite at Denver office.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x280 or (800) 927-9318 x280
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.