191832 - Contact Center Customer Service Inbound/Outbound I
Industry
ADM
Region
KS-Kansas
City
Lenexa
State
KS
Rate
Up to $15.00 DOE
Duration
6 mos
Description

Chipton-Ross is seeking a Contact Center Customer Service Inbound/Outbound I for an opening in Lenexa, KS.

RESPONSIBILITIES:
Partner with line managers and customer service team to respond to customers inquiries. Verbally answer inquiries or refer customers to appropriate line manager. Obtain specific information from new customers in order to open new accounts. Using a PC, enter information regarding customer’s complaint and product. Complete paperwork completely and accurately.Responsible for specific monitored accounts in assigned regions. Provide customer support system for sales force. Walk short distances. Sit for an extended period of time at desk height of 36 inches. Arrive to work on time and work during scheduled work hours, working additional overtime as needed. Listen to and follow written and verbal instructions given in the English language. In addition, other duties may be assigned as the need arises.

SUMMARY:
Job Description follow up persistently with clients regarding any product recalls, will need to record the information in SAP and make over 100+ outbound calls a day. Responsible for assisting the customers order entry, customer inquiries, and general data entry and reception.

REQUIREMENTS:
Possess high school diploma or equivalent experience. Possess good communication skills, problem-solving skills, and cooperative attitude. Possess at least one year customer service experience. Prefer SAP Experience preferred.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
Full-Time

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Silmese Graves
sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.