192810 - Account Coordinator
NJ-New Jersey
$25 to $30.00 DOE
7 months
Chipton-Ross is seeking an Account Coordinator for an opening in Plainsboro, NJ.

• Fulfill all customers pre-sales requests including samples, pricing & plant trials.
• Manage significant amount of regulatory coordination of documents: Ensures quality, regulatory and sustainability related customer inquiries are entered into internal system in a timely fashion. Returns completed documentation to customer once available. Follow up with internal teams to ensure deadlines are being met. Follow up with internal teams around incomplete documentation.
• On a daily basis, handle daily customer inquiries, provides necessary information and interfaces with the customer in partnership with the Account Manager.
• Supports Account Manager(s) with other customer facing aspects such as customer visits (virtual and on-site) which could include details such as catering and other logistical coordination.
• Independently manage new customer setup requests which may include but is not limited to: Partnering with Account Manager to ensure lead is entered into Atlas, enter tickets into internal ticketing system to set up new customers with feedback from customer on credit needs, etc.
• Make requests for data maintenance purposes through internal ticketing system
• Requests price quotations from pricing office via internal CRM system; prepares price letters and effectively maintains all price related files for customers from a pre-sales perspective. Enters pricing into SAP in line with established protocols.
• Partners with Pricing Office and team on annual Price Increase process. Manages the entire process for assigned territories including navigating complex excel files and copy/pasting data manually into word document template. In partnership with Account Manager, communicates with customer and co-packers around annual price increases.
• Supports Account Manager(s) with other customer facing aspects such as customer visits (virtual and on-site) which could include details such as catering and other logistical coordination.
• Supporting the department to process and maintain legal documents via Firmenich’s end-to-end Contract Lifecycle Management solution.
• Communicates regularly with account managers and develops positive relations and strong networking with other internal departments; keeping them informed of customer activity.
• Ensures all data in SAP is consistently accurate and maintained on an ongoing basis.
• Participates and works on special projects . May act as a superuser for various working tools for the region including Budget , Latest Estimate Planning and other internal corporate initiatives.

• At least 1-3 years of related administrative/sales support/customer care experience required
• Intermediate or Advanced Excel user experience
• Experience using SAP
• Experience in the food or flavor industry
• Intermediate or Expert level excel user with the aptitude to gain insights and drive decision making using data
• The ability to solve problems through a critical thinking, data driven lens

High School Diploma Required, Bachelor’s Degree preferred


Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Silmese Graves
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.