193371 - Technical Applications Specialist
Industry
IT
Region
MA-Massachusetts
City
Tewksbury
State
MA
Rate
Up to $30.00 DOE
Duration
12 mos
Description


Chipton-Ross is seeking a Technical Specialist for an opening in Tewksbury, MA.

SUMMARY:
The Technical Application Specialist is responsible for the providing technical and customer service support, primarily through telephone, email, and online support tools. The person in this role must demonstrate a high degree of customer ownership and exemplary and communication skill.

RESPONSIBILITIES:
Provide product support for customer inquiries regarding the Thermo field and safety instruments. Act as first and second-tier support for hardware, applications and software problems. Triage and document requests. Act as a liaison for customer communications into service and repair departments. Provide status and update responses to customers for open issue tickets. Provide first and second-level product support to other customer facing departments, inclusive of marketing, sales associates and order entry. Triage product information inquiries. Build technical support and knowledge-based tools to assist customers in identification of technical problems, and self-help resolution. Maintain a commonly asked questions forum, build technical notes and update standard documentation with troubleshooting guides. Monitor technical support trends and provide monthly reporting metrics to operations, service and production. Identify and track customer satisfaction issues and utilize excellent customer care skills to communicate and manage customer satisfaction concerns. Utilize salesforce Case Management solutions to ensure accurate tracking and monitoring.
Conduct product training for rental inquiries and orders
Provide support to sales and marketing for demonstration units including calibration, application support and general working proficiency.

REQUIREMENTS:
3-5 years working in TS environment

EDUCATION:
Accredited Bachelor of Science, or equivalent work experience in a materials science, physics, chemistry, electronics or related subject.

SHIFT:
Full-Time
Day shift 8a-5p EST Monday-Friday.

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Max Cameron
mcameron@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x242 or (800) 927-9318 x242

To ensure compliance with President Biden’s September 9, 2021 executive order, the client is implementing a new requirement for U.S.-based employees to either show proof of being fully vaccinated from COVID-19, or have an approved reasonable accommodation (based on a disability/medical condition or sincerely held religious belief) exempting them from the requirement, by December 8, 2021 (timing may vary in some states). Individuals who are unable to meet COVID-19 requirements due to a disability/medical condition or sincerely held religious belief may apply for a reasonable accommodation during the post-offer process. Individuals with approved accommodations will be subject to frequent COVID-19 testing.

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.