- 194765 - Customer Care Representative
- Up to $18.00 DOE
- 3 mos
- Chipton-Ross is seeking a Customer Care Representative for an opening in Lenexa, KS.
Maintain a positive, empathetic and professional attitude toward customers at all times. Perform all of the essential functions of a Customer Service Representative, for assigned key accounts, e.g. inbound calls, outbound calls, order entry, email communication. Provide targeted account management for key customers to ensure satisfaction is achieved and business objectives met. Process direct drop-in and scheduled orders from time of receiving PO until delivery of order. Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Document all customer interactions, transactions, comments and complaints. Be able to communicate effectively with internal and external customers via e-mail and phone. Maintain knowledge of documentation requirements, acceptable payment terms, and mode of shipment for assigned countries. Provide proactive communication regarding product availability, supply chain delays or other issues to the assigned customers, sales team, and internal personnel. Exhibit the ability to multi-task effectively, handle multiple interruptions, and prioritize deadlines.Implement best practices to elevate and improve customer service and satisfaction levels. Frequently partner cross-functionally to provide seamless support to customers and the sales team. Maintain special shipping instructions within the workflow system, as appropriate. Reallocate product based on inventory levels to meet scheduling agreements requirements, as needed. Document, analyze and identify complaint trends for customer accounts and propose resolutions. Participate on cross-functional teams to help identify and implement efficiencies through PPI, Kaizen and 5S. Provide training for incoming CSRs and CCRs. Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management. Actively backup Customer Service by taking CS/OE queue calls and entering orders from general order entry mailbox. Perform other duties as assigned.
Must have a associates degree or equivalent from an accredited institution. Possess good communication, writing, and problem-solving skills. Possess basic knowledge in math and ability to read. At least one year inbound call center / customer service experience. Must have previous experience with Word, Outlook and Excel.
Accredited High School Diploma/GED
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606
Phone: (757) 595-0005 x261 or (877) 244-5418 x261
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.