- 195218 - Customer Service Rep
- SC-South Carolina
Chipton-Ross is seeking a Customer Service Rep for an opening in Chester, SC.
75% - Daily Operations
Receive customer orders and correctly input information into SAP for shipment from Chester or Genay. Enter promptly upon receipt and send confirmation to customer within 24 hours (48 hours maximum)
Follow all SAP procedures including new customer set-up with complete Master Data and Group Information as appropriate, contract preparation with current pricing and terms, and submission to Customer with Coatex Sales Terms and Conditions.
Send customer invoices once generated by SAP.
Be knowledgeable of the Lead Time for product/packages as defined in the Product Catalogue.
Follow up on orders to ensure on time loading and shipping, and advise customer of any delays or problems with Supply Chain.
25% - Routine Operations
Receive and expedite sample shipments to customers - receive sample request, get approval to send process request to the lab, prepare mailing documentation.
Enter all customer claims in the Claims Database. Assist in the investigation and resolution of routine customer complaints, and advise CSR Coordinator of any complaints that cannot be resolved successfully in a timely manner.
Contact customer to follow-up on sample evaluation.
Other duties as assigned.
A minimum of three years of previous Customer Service experience in manufacturing environment is required.
Strong communication, organizational, and interpersonal skills.
Strong working knowledge of SAP customer service module is preferred.
Fluency in Spanish strongly desired.
French to translate written and verbal communication a plus.
Ability to perform multiple tasks under pressure and to work with a minimum of supervision.
High School diploma required.
Strongly prefer Associates degree in business.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x307 or (800) 927-9318 x307
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.