195229 - Customer Service Analyst 1
Industry
ADM
Region
CA-S.Cali-Los Angeles/Orange Counties
City
Palmdale
State
CA
Rate
Up to $16.00 DOE
Duration
12 months
Description


Chipton-Ross is seeking a Customer Service Analyst 1 for an opportunity in Palmdale, CA.

RESPONSIBILITIES:
Provides responsive quality customer service and support at all times. Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence. Functions as the customers single point-of contact for problem escalation and resolution as required. Records all incidents while maintaining accountability and ownership until resolved. Interfaces with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone. Monitors progress on problem resolution and initiates feedback to management and the customer. Performs customer follow-up to verify final resolution and determine satisfaction level. Reviews and develops department systems and procedures to ensure effective problem solving. May be required to perform other related duties as assigned.

REQUIRED EXPERIENCE:
High School Diploma or equivalent.


EDUCATION:
High School Diploma/GED is required.
School must be accredited.

HOURS:
5/40 work week

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Chelsie Goodreau
cgoodreau@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x254 or (800) 927-9318 x254

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.