195689 - Retail Specialist
Industry
PRO
Region
WA-Washington
City
Renton
State
WA
Rate
$DOE
Duration
12 months
Description


Chipton-Ross is seeking a Retail Specialist for an opening in Renton, WA.


RESPONSIBILITIES:
Check customer service emails throughout the day to research and answer questions and issues escalated by the customer service reps.
Monitor Pride and Instant Award customer service issues. Research and provide answers for all escalated issues.
Typical issues will include and are not limited to the following examples:
Order follow-up with BSI Merchandise Team or Supplier for awards that are lost or late.
Shipments lost or stolen (action needs to take place to cancel orders and re-order, etc.)
Coordinate with BSI Merchandise Team to “turn-off” items which become out of stock.
Coordinate with physical stores to fulfill back-orders for award items which are out of stock at the warehouse.

Sales and Cash Register Functions
Ring in any order that can’t be placed directly into the online store (includes orders using alternate internal payment options such as Service Awards and Gift Cards. This process involves some phone contact with customers.
Process, package and ship all orders for regional gift cards (Tully’s, DreamClinic, client Store GC) for instant recognition use received via GRP Mailbox. Manage BSI ICAT Authorization forms for these orders. Ring orders in CP and log in matrix. Follow up with customers.
Tracking of Instant Award movie ticket orders

Inventory Management
Assist with acquisition and fulfillment of product to fill backorders.
Review daily R&R Program Exception Report for movie ticket shipment routing changes and backorders and orders open over 2 days.


Photoshoots
Occasionally assist with product photo shoots by gathering/organizing samples, labeling and preparing for photographer, and delivery product to and from the studio.
Assist with model shoots, gathering product, assisting with styling during shoots.

Special Projects
As needed, work on special projects with BoeingStore.com or R&R sites teams

REQUIRED EXPERIENCE:
• Retail Sales & Customer Servic
• Retail Product Knowledge
• Planning and organizing

EDUCATION:
Accredited High school diploma or GED


WORK HOURS:
Full-Time

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Bryan Nguyen
bnguyen@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x223 or (800) 927-9318 x223

To ensure compliance with President Biden’s September 9, 2021 executive order, the client is implementing a new requirement for U.S.-based employees to either show proof of being fully vaccinated from COVID-19, or have an approved reasonable accommodation (based on a disability/medical condition or sincerely held religious belief) exempting them from the requirement, by December 8, 2021 (timing may vary in some states). Individuals who are unable to meet COVID-19 requirements due to a disability/medical condition or sincerely held religious belief may apply for a reasonable accommodation during the post-offer process. Individuals with approved accommodations will be subject to frequent COVID-19 testing.

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.