196097 - Help Desk Analyst
Industry
IT
Region
CA-Northern California
City
Santa Rosa
State
CA
Rate
$24 to $31.00 DOE
Duration
6 months
Description


Chipton Ross is seeking a Help Desk Support II for an opening in Santa Rosa, CA

Responsibilities
Under the guidance of the IT Director, provide first and second tier technical support of information technology systems, production, office staff and visitors. Install, maintain and troubleshoot workstations, printers, desktop software and other systems. Build, deploy and support PCs running Windows 10 and business software applications for end users.
Rollout and manage software updates including, but not limited to, Catia, Autodesk and Windows updates
Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation
Train and mentor end users on the proper usage of company computers, internet, intranet and other resources. Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues
Sizing and ordering Dell computers for various uses
Management of IT stockroom
Track, support and license usage
Testing and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure

Experience Required
Viable candidates must have a solid track record as a self-starter and someone who has been successful remotely supporting IT operations in multiple sites.
Excellent customer service skills; including patience and concern for client issues
Ability to effectively convey technical information to non-technical users
Must have 3+ years direct hands on experience building, deploying and supporting PC's utilizing the Windows 10 operating systems in a networked environment
Excellent analytical skills to diagnose and resolve a wide variety of hardware and software issues. Must be able to diagnose and resolve PC issues to minimize the impact on end users.
Knowledge of Active Directory concepts and basic administration
Basic knowledge of TCP/IP networking and related network services (i.e., DNS, VPN, DHCP, etc.)
Passionate about technology and customer service. Interest in learning and growing IT career

Bonus Qualifications (these are not required but having them will increase your chances of getting an interview if you meet all of the Required Experience):
A+, Microsoft or other certifications
Manufacturing IT support experience
Ability to speak/write/communicate in Spanish and/or French
Knowledge of iPhones

Other Skills and Abilities
Commitment to excellence and high standards
Ability to deal effectively with a diversity of individuals at all organizational levels
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Proficient on MS Word, Excel and PowerPoint software
Proven ability to multitask and work quickly
Strong interpersonal skills
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player

Physical/mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
Analyze technical data
Coordinate multiple tasks simultaneously
Use hand to fingers to enter data
Sit and stand intermittently
Understand and respond to a diverse population
Speak and hear.
Specific vision abilities required by the job include close vision, distance vision, and ability to focus.
Ability to lift, push and pull at least 50 lbs.
Ability to traverse steep stairs

Work Schedule
M-F 8am - 5pm

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Brian New
bnew@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x256 or (800) 927-9318 x256

To ensure compliance with President Biden’s September 9, 2021 executive order, the client is implementing a new requirement for U.S.-based employees to either show proof of being fully vaccinated from COVID-19, or have an approved reasonable accommodation (based on a disability/medical condition or sincerely held religious belief) exempting them from the requirement, by December 8, 2021 (timing may vary in some states). Individuals who are unable to meet COVID-19 requirements due to a disability/medical condition or sincerely held religious belief may apply for a reasonable accommodation during the post-offer process. Individuals with approved accommodations will be subject to frequent COVID-19 testing.

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.