197043 - Customer Service Rep
Industry
ADM
Region
CA-S.Cali-Los Angeles/Orange Counties
City
El Segundo
State
CA
Rate
$25 to $27.00 DOE
Duration
9+ months (CTH)
Description
Chipton Ross is seeking a Customer Service Rep for an opening in El Segundo, CA

Responsibilities:
The Customer Service Representative is responsible for professional level sales support and/or the selling of goods. Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
" Interface with customers via telephone and or e-mail regarding non-technical subjects and dispatch to Repair Station Personnel.
" Send, receive and process customer facsimiles and e-mail traffic primarily involving status and service details.
" Process new customer information in the repair station MAPICS database.
" Provide quotation to customers in a timely manner.
" Review warranty claims and determine status.
" Review contract items specific to the repair station requirements for processing of customer articles.
" Process packing lists and invoicing as well as Pro-forma invoices.
" Perform data entry into a repair station entry log and print associated work orders such as airworthiness forms (8130), Maintenance Release forms and Certificate of Conformance as required.
" Must be positive, proactive, and cordial, and remain calm and collected during high pressure situations involving customers, work load and inter office demands.
" Perform general office clerical and administrative duties.
" Comply with lean work methods and keep workspace in a clean and orderly manner.
" Comply with all applicable Federal Aviation Regulations, ISO procedures, and Teledyne policy and procedures.

Qualifications:
Required
" Bachelor's degree (BA,BS) from four-year college or university in a related field and 2 years of directly related experience and/or training; or equivalent combination of education and experience
" Expert communication and writing skills
" Experience in Microsoft Office application tools: Outlook, Word, Excel, PowerPoint, Project
" Ability to provide exceptional customer care and accurate data entry skills with attention to detail
" Experience in electronic data processing

Preferred
" Working experience with MAPICS strongly preferred

Work Schedule
1st Shift, M-F, 5/40 schedule

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Silmese Graves
sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.