197361 - Customer Service Representative
Industry
PRO
Region
WI-Wisconsin
City
Wauwatosa
State
WI
Rate
Up to $23.33 DOE
Duration
7 months
Description


Chipton-Ross is seeking a Customer Service Representative for an opening in Wauwatosa, WI.

This position is 100% onsite.

RESPONSIBILITIES:
Practices safe work habits in accordance with OSHA and EPA guidelines and Client specific EHS expectations. In addition, completion of all Pure Safety Training.
Communicates effectively and professionally with customers, operations, sales, finance and logistics personnel.
Provides customer service excellence to customers and prospects by processing requests for:
Manual Order Entry
EDI Order Review
Order Date Management
Price Increases
Customer Portal Management
General Email Inquiries
Proactively contacts customers to ensure business is stable and customer expectations are met.
Coordinates customer complaint resolution and return activity, with an emphasis on permanent resolution.
Provides customer master updates to the systems team.

REQUIREMENTS:
Minimum of 3 years working in customer service, inside sales or production planning. Ideally, the candidate comes from a manufacturing background.
Excellent written and verbal communication skills. A second language is valued.
Demonstrated competency in planning, time management, project management, analytics, problem solving and goal setting.
Organizational skills and a high aptitude of accuracy, particularly in data entry, is essential.
Self-motivated, with a high work ethic.
Proficient with Microsoft Word, Excel, PowerPoint and MRP/ERP systems.
SAP knowledge is a big plus.

EDUCATION:
BA/BS Degree or equivalent work experience.

SHIFT:
Full-Time
1st Shift

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Silmese Graves
sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.