- 197364 - IT Desktop & Systems Specialist
- CA-S.Cali-Los Angeles/Orange Counties
- El Segundo
- $30 to $36.00 DOE
- Chipton Ross is seeking a IT Desktop & Systems Specialist for an opening in El Segundo, CA.
This position is 100% onsite.
Designs, implements and operates/maintains the site's server, storage, database, network, client, and/or communication infrastructure. This includes the company Cloud environment supporting a global customer base. This is a critical role as it provides services directly to external customers and decisions made can have significant financial impact. The cloud technology is new to the company and will require the role to formulate new policies and procedures on operating practices. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware, performs refreshes, and manages break-fix.
Essential Duties and Responsibilities may include the following. Other duties may be assigned.
1. System Administration at assigned site(s)
o Local IT supported environments:
Server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required. This includes managing the Controls WGL enclave.
VMWare administration and troubleshooting
NetApp administration and troubleshooting
Upgrade and update PC and Server software packages
Install hardware and perform hardware refreshes for all sites being supported
Review and record daily backup logs
Maintain organization of the server room
Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
Network cabling activities, where applicable
Manage permissions groups, OUs, and group policies in Active Directory
Support compliance initiatives and audits
Phone and voicemail system maintenance
Provide IT support for all systems/applications that may be local to the site(s) being supported
Implementation and support of secure infrastructure which consists of networks, servers, databases, applications and systems within the company Cloud environment. This includes IBM Soft Layer and AWS.
Provide 24x7 support as required to support customer issues of customers in different time zones.
Ensure the appropriate backup and archive of all systems in the Services Cloud including customer data based on contractual Agreements.
Maintain system integrity and security enhancements and monitoring, including maintenance of component inventory, lifecycle management and related documentation.
Create and maintain documentation relating to systems, networking architecture and setup
Ensure appropriate software upgrades and patching to maintain a secure environment
2.Deskside Support function at assigned site(s):
o Respond to, evaluate, and prioritize all tickets assigned to the site's desk side support group and resolve issues efficiently and effectively
o Research and utilize necessary resources to troubleshoot new and complex problems
o Record and track interaction with end-users and related activities in the service desk tool
o Create Knowledge Base articles as repetitive issues arise
o Provide site IT support encompassing:
PC configuration and troubleshooting - OS, hardware, and software;
PC maintenance/preventative maintenance;
Printer installation, networking, configuration and troubleshooting;
New user setup on Active Directory network;
Support for client applications;
Troubleshooting phone issues that Help Desk cannot resolve and escalates to local support
Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
Maintain department loaner equipment and administer checkout process
Review and record daily event logs
Call software and hardware vendors to request service regarding defective products
Support equipment used in conference rooms and auditorium
3.Perform project work as directed
4.Daily availability to include evenings and weekends when necessary to reach goals and deadlines
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B.S.) from four-year college or university in a related field and 5 - 10 years of directly related experience and/or training; or equivalent combination of education and experience.
Information Technology certifications preferred.
Full knowledge and intermediate-level experience with the following in the scope of local site(s):
"Windows Server O/S, MS Clustering, SharePoint/MS Project Server, etc…
Server Infrastructure Technologies
Virtualization technologies and associated concepts.
AntiVirus software and strategies
Server troubleshooting and repair
Storage concepts and technologies
Remote Management Methodologies, Microsoft System Center & Operations Manager, and configuration management and monitoring system concepts
Server backup strategies, methodologies, and solutions
Citrix Xen App and Xen Desktop
Database Administration Strategies and Practices
Microsoft Active Directory
Microsoft Exchange Server and Messaging Platforms - High Availability Models
Network Operating System Supporting Technologies
Desktop Operating Systems
Familiarity with desktop applications
Client-side virtualization technologies and associated concepts
End-Point Anti-Virus software and strategies
o Network (preferred but not necessary)
Local and Wide Area Networking
Experience with Cisco switches, routers, LAN controllers and access points, IOS Software, Adaptive Security Appliances, Series Aggregation Services Routers
Network Management Systems
MPLS, MPLS/VPN, MP-BGP
TCP/IP protocol suite
Wireless Networking Technologies, Wireless LAN security
DHCP and DNS Architecture
o Voice/Collaboration (preferred but not necessary)
Voice over IP, including debugging
SIP Trunking, including debugging
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Emergency Responder
Cisco Unified Contact Center Express
Cisco Unified Attendant Console Advanced
Microsoft Unified Messaging
SynApps SA-Announce for paging
Cisco SBCs: Cisco Unified Border Element (CUBE)
Cisco SIP Phones
Cisco SIP Video Endpoints
Cisco Analog Voice Gateways
Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
Support ticketing systems, change control methodologies and their importance to ITIL best practices
IT security concepts and best practices
Industry trends and best practices in the area of IT infrastructure and software/hardware refreshes and break-fix
Strong interpersonal skills. Strong oral and written communication abilities with all levels of management, employees, and customers, ability to communicate and explain information efficiently.
Communicates knowledge to others, enhancing their work. Construct briefing charts and visual aids. Assist in presentations. Answers questions succinctly.
Develops solutions to a variety of complex problems. May refer to established precedents and policies.
1st Shift, 5/40 schedule
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x252 or (800) 927-9318 x252
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.