198154 - Help Desk Technical Support 1 - Virtual
Industry
IT
Region
Remote Work
City
Remote
State
VA
Rate
$15.8 to $20.79 DOE
Duration
12 months
Description


Chipton-Ross is seeking a Help Desk Technical Support 1 - Virtual for a Remote opportunity.

RESPONSIBILITIES:
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

REQUIRED EXPERIENCE:
Associate’s Degree and 0 years of experience. A relevant professional certification can be substituted for an Associate's Degree.
• Prior Service Desk Support Experience
• Good Working knowledge of Windows and MS Office suite would be a plus
• To Record, maintains and updates records in our ticketing system. Perform quick analysis of the issue, document and assist with corrective action to restore functionality, if possible.
• Flexible and available- The Service Desk provides 7x24x365 support including weekends and holidays.
• Great Communication and Typing skills
• Great customer service skills including soft skills they are essential (ability to adjust and/or calm difficult customers)

EDUCATION:
AA or other 2 year technical degree in related discipline is required.
School must be accredited.

HOURS:
1st Shift 7:00am – 3:30pm, Some weekends once fully trained once a month or bi-monthly
100% remote for Local and Non-Local; If local, it is expected to come onsite on Day 1 for a meet and greet and to pick up equipment


Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Andrew Craft
acraft@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x173 or (877) 244-5418 x173

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.