199200 - Senior Technical Support Representative II
Industry
IT
Region
NY-Upstate
City
Skaneateles
State
NY
Rate
$29.68 to $42.96 DOE
Duration
12 months
Description



Chipton-Ross is seeking a Senior Technical Support Representative II for a Hybrid/Remote opening in Skaneateles, NY.

Applying candidates please talk to your recruiter regarding Hybrid/Remote options.

RESPONSIBILITIES:
The position requires personnel to troubleshoot device problems at the customer’s facility by referencing knowledge center documents (DFUs, TSBs, operating manual) and consult with other technical resource available to you. No travel required to perform this role.
Agents handle two types of issues, problems with the medical device itself or problems the medical device transferring diagnostic and/or vital sign data across the client’s network that ends up in the electronic medical record.

REQUIREMENTS:
Medical device / IT systems technical support experience
Operating Systems: Windows, Windows Server, including registry settings and group policies
Networking: TCP/IP protocol, WAN, LAN, GSM/GPRS.
Familiarity with DICOM and/ or HL7 Standards

Database experience including basic SQL queries
Clinical workflow experience in an ambulatory or acute care setting preferred
Phone queue/email case support workflows
Experience with quality processes in a regulated industry

EDUCATION:
Associates degree in a technical discipline is required

SHIFT:
Full-Time

This is a Monday-Friday position (8a-8p) with some on call responsibilities (nights and weekends).

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Tyler Harrell
tharrell@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x307 or (800) 927-9318 x307

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.