199247 - Customer Care Representative
Up to $21.00 DOE
3 months
Chipton-Ross is seeking a Customer Care Representative for a contract opening in Lenexa, KS.

Maintain a positive, empathetic and professional attitude toward customers at all times. Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Document all customer interactions, transactions, comments and complaints. Be able to communicate effectively with internal and external customers via e-mail and phone. Maintain knowledge of documentation requirements, acceptable payment terms, and mode of shipment for assigned countries. Provide proactive communication regarding product availability, supply chain delays or other issues to the assigned customers, sales team, and internal personnel. Exhibit the ability to multi-task effectively, handle multiple interruptions, and prioritize deadlines. Implement best practices to elevate and improve customer service and satisfaction levels. Frequently partner cross-functionally to provide seamless support to customers and the sales team. Maintain special shipping instructions within the workflow system, as appropriate. Reallocate product based on inventory levels to meet scheduling agreements requirements, as needed. Document, analyze and identify complaint trends for customer accounts and propose resolutions. Participate on cross-functional teams to help identify and implement efficiencies through PPI, Kaizen and 5S. Provide training for incoming CSRs. Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management. Perform other duties as assigned.

Possess good communication, writing, and problem-solving skills. Possess basic knowledge in math and ability to read. At least two-year inbound call center / customer service experience. Must have previous experience with Word, Outlook and Excel.

Accredited High School Diploma/GED

Hours: 9:30AM - 6:00PM

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

LaVada Pulley
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x260 or (800) 927-9318 x260

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.