- 199462 - Supply Chain Assistant
- 3 months
- Chipton-Ross is seeking a Logistics/Supply Chain Assistant for a contract opportunity in Waddell, AZ.
Resolve inquiries related to distributor orders, returns, shipments, products, claims, credit memos and customer concerns
Initiate ocean, air, and land transportation track and trace (as required)
Investigate and resolve problems through root cause analysis using various reports and data to resolve logistics challenges
Monitor and provide status of critical shipments and ensure inbound/outbound on time delivery
Interact with key personnel to monitor and develop process to ensure the timely and accurate processing of orders and shipments
Sales order entry into company’s ERP system
Provide customer support to change or cancel existing orders
Ensure customer service and time objectives are achieved within existing financial constraints to maximize sales, market share and profitability for the company and distributors
Participate in benchmarking to ensure customer service levels are aligned with industry standards
Establish strong working relationship with business units, distributors, logistics partners, and Operations team members to provide high levels of customer support
Create and maintain distributor customer master data in company’s operational systems (SAP & Salesforce)
Ensure all transactions are properly entered and maintained within the relevant system
Communicate to assigned distributors
Support the claims management process with distributors
Provide input and recommendations to continuously improve customer service
Provide logistics and order support as needed
Conduct ad hoc reporting & analysis
Support as required for annual physical inventory and audits
Maintain documentation and procedures related to logistics policies and procedures
Prepared to assume additional tasks outside job description (as needed/directed)
1+ years experience related to supply chain and logistics operations
Basic knowledge of logistics functions within SAP or a comparable ERP system
Basic knowledge of Sales Force or comparable CRM system
Microsoft Excel experience analytical skills
Outstanding customer service skills
Excellent written and verbal skills
Strong organizational and problem-solving skills
Bachelor’s Degree preferred, ideally in a related field to the position requirement
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606
Phone: (757) 595-0005 x261 or (877) 244-5418 x261
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.