199801 - International Account Specialist
NC-North Carolina
$25 to $26.00 DOE
6 months

Chipton-Ross is seeking an International Account Specialist for a hybrid contract opportunity in Cary, NC.

65% - 70% Import/Export/Order Management:

The incumbent is responsible for all order management activities for international orders. International orders (excluding Canada) exceeds 50% of total orders managed in this role. Export Order management will include a group of customers segmented by market or global region. Import activity includes order management of purchases for foreign sourced raw materials, finished goods replenishment, or third-party sales to customers.

Export: Responsible for accurate sales order entry, complete and correct Shipper Letter of Instruction (SLI) information will be provided to Client's Forwarder for booking, US Customs, and document distribution. Ensures all Export orders received are entered and acknowledged within 48 hours of receipt. Accurate and timely SAP Customer Master record maintenance. Provide costs of transportation as part of the pricing equation for international sales. Consistent use of the Client document distribution process for export documents to Client's Forwarder. Use custom SAP reports to track & report the progress of booking requests, shipping, sailing, and document distribution to customers. Communicate and update order status to internal and external parties.

Import: Issue purchase orders to foreign suppliers, and communicate requirements for importation of goods into the United States. Maintain required documentation and update import order information for stock requirements used by production facilities and/or domestic sales. Submission of ISF10+2 to USCPB maintaining compliance at or above the national average. Export & Import: Investigate, approve, document, and pay charges through the use of Shipment Cost Documents. Maintain up-to-date and accurate files and complete audits for import and export shipments as required by Client Import Self-Assessment status with US Customs and Border Protection. Consistently executes transactions and understands Import/Export processes.

10%- 20% resolving issues:

Investigate and resolve residuals on a timely basis, create credit and adjustments within authorized limits, or requests approval when needed. Ability to enter and close complaints in each BU's specific complaint system within established service level. Record complaints and correctly assign to investigating party; understand implications of issues and effectively manage the complaint process. Continually work with internal and external parties to avoid or reduce the impact of issues as a result of rolled booking, port demurrage, additional charges, etc.

5% - 10% Training:

Actively participate in all required training in the proper time frame for learning new processes, reports, process changes. Apply learnings and concepts in daily activities. Training includes product training, process training, etc., and, periodic mandatory regulatory training, required to hold this position. Responsible to keep up personal ISO training records.

5% 10% Additional Activities:

Identify the need for new ISO Procedures; make recommendations for revisions. Perform other business specific related activities as directed by Manager or Supervisor to support sales and distribution processes. May include; inside sales, import, export, collections, forecasting, supply chain, various report requests (SAP BW, WBBR, etc.). Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to the team.

Three to five years of relevant customer service experience with a Bachelor's degree; or six or more years of relevant customer service experience without Bachelor's degree. In either case, a minimum of two years of international experience (50% or more of job is international order management), and three to six years of experience in a customer service or other customer facing role Intermediate skills in Microsoft applications: Word, Excel and Power Point.

Strong communication skills (written and verbal), problem solving and decision making skills; presentation skills

Customer Order processing in an enterprise system, SAP is strongly preferred.

Knowledgeable in and consistent use of Incoterms 2010 is required.

Experienced Customer Service Professional who possesses skills to quickly gain the confidence of peers, staff and customers. Easily navigates relationships and is very trustworthy. Creates a relationship with customers (internal and external), possesses appropriate business knowledge and can offers solutions to issues within business specific limits. Works with many staff departments and forwarder/broker for import and export activities. Consistently communicates effectively, verbally and in writing, and is able to identify and provide peer mentoring on best methods of communication to utilize in various customer and internal team scenarios. Communicates with foreign affiliates, customers, and suppliers for desired results in a multi-cultural environment. Well versed in international terminology and proper use of such terminology, including of parties involved in international transactions, Broker/Forwarder/Notify Parties/Consignee/Steamship Line/NVOCC/consolidator/etc. Understands the role of each party in the international processes. Typically sought out for information from the team, business, and customers regarding process questions and product delivery. Must be able to multi-task and work efficiently through more complex processes.

Strong knowledge of SAP/ERP Master Data, has demonstrated knowledge of the export/import order processes and key fields for expected results, Available to Promise (ATP), etc. Familiar with and uses resources appropriately when researching issues, foreign regulation changes, etc.

Exercises good judgment more autonomously on all tasks by evaluating the impact of decisions on customers and the organization. Seeks counsel of Team Lead and others for more difficult or complex situations. Consults on the appropriate use of Incoterms 2010. Reviews E-mails, purchase orders, letters of credit, for potential discrepancies and understands Client's ability to deliver based on the requests. Strong analytical skillset and ability to act upon issues, proposing the best solution to international shipping issues. Determines solutions which are in the best interest of Client. Internal candidates must possess strong knowledge of BU's business and technical knowledge/functional knowledge in the area of responsibility. External candidates must be able to demonstrate career progression across international order management disciplines within an ERP System (breadth, complexity, etc.).

Bachelor's Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience

1st Shift

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Amy Shook
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x206 or (800) 927-9318 x206

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.