199897 - Sr Service Operations Support Representative
NY-New York
Grand Island
Up to $20.00 DOE
6 Weeks, 1.5 Months

Chipton-Ross is seeking a Sr. Service Operations Support Representative for a contract opportunity in Grand Island, NY.

As a Sr. Service Operations Representative you will contribute to customer's satisfaction and take care of meeting customer’s needs. You will impact customer satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Additionally, you will impact the Company's achievement of sales and service plan and forecast by ensuring the timely and accurate processing of orders, contracts, service calls etc.

What will you do?
• Act as first point of contact for the Field Service Team by opening install, training, and upgrade calls to ensure timely installation of instrumentation
• Manage internal and external customer support request to ensure quick resolution and maintain customer satisfaction.
• Promote customer allegiance
• Maintain all instrument equipment records and warranties in North America
• Co-ordinates with internal departments (GSS, Customer Care & Finance) to provide relevant information and input for all Service Contract Business
• Works together with Regional Managers and Team Leaders to get inquiries solved
• Ensures accurate and timely delivery of information, staying with in Service Levels
• Process up-front service sales and service invoicing
• Coordinate instrument relocations

• Experience with quoting, booking, invoicing, and general SAP administrative duties- nice to have
• Experienced (2+ years) in SAP, E1 or other proprietary systems and MS office – or similar applications preferred
• Experience in working across functions and establishing strong working relationships

Knowledge, Skills, Abilities
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Solid organizational, time management and multi-tasking abilities
• Driven self-starter who seeks continuous improvement and embraces PPI
• Works with minimal supervision to achieve organizational goals
• Comfortable working independently and in a team environment
• Works well under pressure to meet deadlines

• High School Diploma Required
• BS/BA in business administration or related field preferred

WORK HOURS: Full-time.

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Billy James
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x340 or (800) 927-9318 x340

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.