200462 - Customer Care Coordinator
Industry
PRO
Region
NJ-New Jersey
City
Princeton
State
NJ
Rate
$DOE
Duration
6 months
Description
Chipton-Ross is seeking a Customer Care Coordinator for a hybrid contract opportunity in Princeton, NJ.

*Hybrid, 2 days in the office, 3 days at home.*

RESPONSIBILITIES:
To provide timely, accurate and effective pro-active communication with customers and all internal personnel linked to the sales order process.

Job Responsibilities
• Manage and take ownership of accounts through the order fulfillment cycle.
• Ensure proactive and professional communications with external and internal customers.
• Partner with the sales team on customer-related activities.
• Work closely with clients to obtain client forecast and enter in SAP.
• Provide judgmental forecast input in SAP based on order pattern knowledge.
• Confirm pricing, inventory availability, and shipping information to the customer.
• Receive purchase orders (P.O.’s), and generate invoices.
• Receive and process customer complaints and inquiries related to returns, credit requests and complaints.
• Provide coverage for customer service team members to ensure seamless service to the customer and within the department.
• Actively participate in departmental meetings.
• Provide written account/activity reports to management as required.
• Ensure customer orders are accurately data entered.
• Build customer intimacy and optimize customer care by continuously capturing relevant information on Customers, products, processes and systems.
• Proactively seek innovative ways to enhance customer’s satisfaction and improve operating efficiencies.
• Monitor relevant indicators that measure the level of service and propose related action plans for service improvements.
• Minimal travel required.
• Perform other duties as assigned.

REQUIREMENTS:
2+ years of experience with receiving purchase orders (P.O.s), and generate invoices
Experience with using SAP
Proficient in MS Office, including Excel, Word and Outlook is required
Must be detail oriented to ensure accurate order entry
Technically savvy with demonstrated ability of quickly learning new systems
Must be comfortable communicating with all levels of the organization
Demonstrated ability to work both independently and within a team environment
Ability to multi-task and handle high volume work environment
Excellent organizational skills are essential
Excellent verbal and written communication skills are essential

EDUCATION:
Accredited High School diploma/GED is required;
• Working towards a BA/BS is preferred (business, communications, etc)

SHIFT:
Full-Time

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Silmese Graves
sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.