- 200503 - Customer Service Representative
- CA-Central California
- Up to $17.00 DOE
- 3 months
- Chipton-Ross is seeking a Customer Service Representative for a contract opportunity in Carson, CA
A)Processes customer Purchase Orders (PO) by
i)Reviewing its Terms and Conditions and making sure they comply with previously approved terms. Prior review and approval will have been provided by the Contracts and Quality departments
ii)Entering the customer's PO into the ERP system
iii)Collaborating with the Planning organization to meet the customer's PO requirements, not limited to the requested delivery date
iv)Acknowledging the order to the customer by forwarding the system generated Order Acknowledgment or using the customer's PO portal.
B)Retrieves and analyzes customer On-Time Delivery scorecards and communicates the results of the analysis to the Customer Support or Sales management. Collaborates with the customer's representatives to adjust the OTD metric in case of errors in the data.
C)Functions as the primary point of contact to the customer regarding any subject, then requests support from responsible parties within the organization, in order to respond to the customer's inquiry.
D)Provides aircraft production forecast information to Sales and Planning personnel for use in the company's SIOP process.
E)Ensures compliance with all contractual requirements related to order entry and management. For example, enforcement of a program's contractual lead times, delivery change and cancellation policies.
F)Processes special order requirements such as Company Sponsored Orders (CSO), Engineering Qualification Orders, credits, debits, and Return Material Authorization (RMA), according to customer and/or company requirements.
G)Process customer requests for RMA numbers to return defective or damaged NEW products. Collaborate with other process owners within the RMA procedure to make sure the customer's return is completed in a timely manner.
H)Prepares and gives presentations to customers and internal departments related to orders.
I)Additional duties may be assigned in support of the company's operations. For example, periodic scheduled relief of the Operator/Receptionist.
A successful candidate must be an effective communicator who is able to maintain diplomatic and positive relationships with customers and colleagues at all levels. The candidate must have excellent problem solving and team building skills. The candidate must have a strong knowledge of ERP, inventory control, budgets/costing, forecast/ planning, and analysis. This candidate must be able to interpret and implement contractual requirements related to Customer Service and Support (this may also include Export Compliance and Unique Military requirements). This candidate must have excellent skills utilizing office computer software such as Microsoft Word, Excel, and PowerPoint.
Additionally, this candidate must have the ability to assemble and deliver presentations to customers and to other departments and personnel in the company.
The CSR position requires someone who is responsive to customer inquiries. This candidate must possess the ability to read and review general written communication including business contracts, and must have demonstrated ability to utilize computer software for communications and report generation. Excellent English comprehension and composition skills are expected. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English are necessary. The ability to speak additional languages is desirable.
This candidate must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization is present. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is necessary. This Candidate must have the ability to implement corrective action and solve problems. The CSR represents the company's values and philosophy. It must be able to maintain professionalism and composure when faced with difficult situations or personalities.
This position requires extended periods of sitting while working with computers and viewing computer monitors, and other office equipment. Finger dexterity is needed in using miscellaneous office equipment such as a computer, telephone, ten key, fax, copy machine, etc. Bending, stooping, reaching and lifting up to approximately twenty pounds are required during tasks related to the job.
An Accredited BA/BS in Business, Engineering or another discipline appropriate to general aerospace business management is preferred but not required. Equivalent experience will be considered. Direct experience with Contract Negotiation, Program Management, Lean Manufacturing, Six Sigma and/or general manufacturing is highly desirable.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x250 or (800) 927-9318 x250
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.