- 201524 - Customer Service Representative
- 3 months
- Chipton-Ross is seeking a Data Governance Coordinator for a contract opportunity in Waddell, AZ.
Resolve inquiries related to distributor orders, returns, shipments, products, claims, credit memos and customer concerns.Initiate ocean, air, and land transportation track and trace (as required). Investigate and resolve problems through root cause analysis using various reports and data to resolve logistics challenges. Monitor and provide status of critical shipments and ensure inbound/outbound on time delivery. Interact with key personnel to monitor and develop process to ensure the timely and accurate processing of orders and shipments. Sales order entry into company’s ERP system. Provide customer support to change or cancel existing orders. Ensure customer service and time objectives are achieved within existing financial constraints to maximize sales, market share and profitability for the company and distributors. Participate in benchmarking to ensure customer service levels are aligned with industry standards. Establish strong working relationship with business units, distributors, logistics partners, and Operations team members to provide high levels of customer support. Create and maintain distributor customer master data in company’s operational systems (SAP & Salesforce). Ensure all transactions are properly entered and maintained within the relevant system.Communicate to assigned distributors. Support the claims management process with distributors.Provide input and recommendations to continuously improve customer service. Provide logistics and order support as needed.Conduct ad hoc reporting & analysis. Support as required for annual physical inventory and audits. Maintain documentation and procedures related to logistics policies and procedures. Prepared to assume additional tasks outside job description (as needed/directed).
0-1+ years experience related to supply chain and logistics operations.Outstanding customer service skills.Excellent written and verbal skills.Strong organizational and problem-solving skills.Basic knowledge of logistics functions within SAP or a comparable ERP system preferred.Basic knowledge of Sales Force or comparable CRM system preferred.Basic analytical skills with Microsoft Excel experience.
Accredited Bachelor’s Degree preferred, ideally in a related field to the position requirement
SHIFT: 7:30 - 4:30
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x183 or (800) 927-9318 x183
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.