201864 - Product Quality Engineer III
11 months
Chipton-Ross is seeking a Product Quality Engineer III for a contract opportunity in Milwaukee, WI.

This position is 100% onsite.

The Product Quality Engineer (PQE) provides advanced troubleshooting for all HITS communication products. The PQE, through the application of product expertise, troubleshooting, technical analysis and issue investigation and a wide array of technical tools, advances product quality and internal and external customer satisfaction by owning escalated issues until they are resolved. The PQE performs remote monitoring of hospital installations nationally for product anomalies and proactively investigates root cause and works to insure timely, quality resolutions when issues are discovered. The PQE develops and maintains deep hardware and software product expertise on HITS products through periodic participation in HITS activities such as Pre-Release Testing and Product Validation. The PQE participates in periodic field installations while staying current as product state evolves. The PQE works to create and maintain a Knowledge Base of known issues and resolutions as an outcome of the escalation process, and logs defects into the sustaining product backlog. The PQE acts as primary interface with customers for ongoing live product issues and provides accountability for driving issues to successful conclusion. The PQE is also responsible for knowledge development within the Product Support team. Tech Support provides 24x7 escalation availability therefore schedule may include weekend and after hour on call duties as a permanent part of the work schedule. Schedules are comprised of normal business hours with occasional on call rotation.

-Serve as key point of contact for escalations for the HITS division product lines. Perform technical analysis on live install issues utilizing all available tools and evidence to determine root cause and resolve issues directly while engaging the team to prioritize issue.

-Participate in technical system design discussions with customer IT, MIS or biomed departments, installation contractors, and other trades as required.

-Validates procedures and reports on results to QA/RA as required for release testing and product training -Support technical writers in developing and reviewing technical documentation.

-Create requirements for improving internal systems and processes to drive information and self-help tools to customers, ease access to and maintenance of remote systems and proactively managing customer accounts in advance of issue escalations.

-Test and/or support installation of interfaces between Communications and Patient Safety systems and customers interfaces, such as ADT, PBX, hand held wireless systems, RTLS, voice interfaces, etc. Perform qualification of interfaces to new equipment and revisions to existing interfaces.

-Participate in technical system design discussions with customer IT, MIS or biomed departments, installation contractors, and other trades as required.

-Ability to perform proactive support and identify and anticipate issues that clients may experience.

-Travel as needed to customer sites for on-site troubleshooting and system installation support.

-Maintains awareness of FDA requirements, clinical requirements, and Client operating procedures that affect the product in assignment areas and provides input on deficiencies in the product with regard to these standards.

Accredited Bachelor's Degree

1st Shift

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Tyler Harrell
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x307 or (800) 927-9318 x307

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.