202133 - Customer Service Representative
King of Prussia
4 months
Chipton-Ross is seeking a Customer Service Representative for a contract opportunity in King of Prussia, PA.

65% - 70% Order Management: Order management will include a group of customers within one or multiple markets, segmented by market or geographic region, responsible for all activities for this group of customers. Learn & understand the products and customers/markets and gain the ability to proactively offer solutions to the customer. Responsible for approximately 2,000 order plus per year, receiving and acknowledging all orders within 24-hours of receipt. Consistently execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output for acknowledgments, ship notices, and invoices. Easily maintains most customer master information, and correct linkage of customers. Monitors orders for on-time delivery or renegotiate delivery dates, within service guidelines or with guidance. Understand and request approval for alternative forms of transportation, including cost differential and considering service rules. Review inventory and manage order confirmation and backorder processing. Possibly learning and/or executing more complex sales order processes. Uses most tools and reports to understand order process status and identify areas of concern in the quote to cash process. Notifies manager and requests assistance when needed for order fulfillment.

10%- 20% Resolving Issues: Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships. Ability to enter and close complaints in each BU's specific complaint system within BU established service level. Record complaints and correctly assign to investigating party; understands implications of issues and effectively manages complaint process. Investigate and resolve residuals on a timely basis, weekly, creates credit and adjustments within authorized limits or requests approval when appropriate. Frequently Recommends, initiates, identifies gaps, and suggests improvements.

5%- Training: Actively participate in all required training and in the appropriate time frame, as appropriate for learning new processes, reports, process changes, and apply learnings in this role. Training may include a variety of product, process or required courses. Maintain personal ISO training records. Director/Manager of Supply Chain Customer Service Lead/Manager Customer Account Representative Customer Service Team Members

10% - Additional Activities: Review existing & identify the need for new ISO Procedures; make recommendations for revisions. Perform additional business specific related activities as directed by Manager or Supervisor to support sales and distribution processes. May include: inside sales, import, export, collections, forecasting, Supply Chain, various report requests (SAP BW, WBBR, etc.). Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to customer service team members.

1-3 years of experience

Proficient in Microsoft applications: Word, Excel and Power Point.

Strong problem solving and communication skills.

Customer Order processing in an enterprise system, SAP is strongly preferred.

Accredited Bachelor's Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience

1st Shift

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Patricia Serge
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x306 or (800) 927-9318 x306

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.