202798 - Administrative Support - Imports
Industry
ADM
Region
MA-Massachusetts
City
Tewksbury
State
MA
Rate
$30 to $35.00 DOE
Duration
6 Months
Description


Chipton-Ross is seeking a Administrative Support - Imports for a hybrid contract opportunity in Tewksbury, MA.

RESPONSIBILITIES:
• Apply sales order entry system, catalogs, price data, and sales aids to provide accurate information to customers, including preparing & interpreting quotes, promotions, and credit policies.
• Assist with export documentation where required, ensuring that Service and Operations departments are providing the required documentation and information to enable goods to travel in and out of the country.
• Handles and responds to all types of customer service issues, orders, service and general enquiries.
• Takes ownership for customer follow-up and communication.
• Resolve sophisticated or difficult customer queries seeking support and clarification where appropriate.

Responds to all inquiries from Customers and Sales and acts as the point of contact for all issues related to order fulfillment, including pricing schedules/pricing changes, legal & contractual obligations, finance terms and delivery timelines.
Increase revenue by participating in up-sell and cross-sell promotions.
Participate in internal PPI programs to improve sales operations and customer care initiatives.
Adhere to SOP’s and departmental training guidelines.
Assess individual customer requirements and direct activities to appropriate departments.
Utilize sales order entry system, catalogs, price data, and sales aids to provide accurate information to customers, including interpreting quotes, promotions, and credit policies.

REQUIRED EXPERIENCE:
Maintain weekly sales order log, reports, and other records; provide reports and logs as required.
May be required to perform other related duties as required and/or assigned by Manager.
Responding quickly and professionally to all customer inquiries, e-mails, including pricing, availability, order status, shipping details, etc. for domestic and international markets.
Assist with export documentation where required, ensuring that Service and Operations departments are providing the required documentation and information to enable goods to travel in and out of the country.
Control of Entry Summaries against the German Export Invoice and communicate corrections with the forwarder in charge

Must demonstrate working knowledge of personal computer applications such as ERP Systems, SalesForce.com and Microsoft Office Tools.
Ability to identify, solve problems, and to multi-task under deadline.
Must be detail oriented.
Intermediate level with Excel.
Troubleshooting experience.
Works well with limited supervision.
Takes initiative.
Team oriented.
Flexible with scheduling and reprioritization.
Finance background a plus.
Import/Export experience a plus.

HARD REQUIREMENTS: Must be local to Tewksbury, MA.

EDUCATION:
High School Diploma or equivalent. A Bachelor’s degree in Business Administration is preferred.
A minimum of 1-2 years for related Customer Service experience or related field.

WORK HOURS: Full-Time
4 or 5 days/week = 30 hours/week

HYB

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Billy James
bjames@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x340 or (800) 927-9318 x340

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.