203538 - Customer Service Representative
Industry
ADM
Region
TN-Tennessee
City
Memphis
State
TN
Rate
$18 to $18.50 DOE
Duration
9 Months
Description
Chipton-Ross is seeking a Customer Service Representative for a contract opportunity in Memphis, TN.

RESPONSIBILITIES:
Answer 50 – 70 Inbound calls per day
Make 60 – 80 Outbound calls per day
Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
Accurately identify and escalate AE/PQC to client within 1 business day
Field caller complaints and escalate via the request for supervisor process
Respond to sample accountability emails within 24 hours of receipt
Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
Attendance and On phone percentages (90% or better)
Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure

REQUIRED EXPERIENCE:
3-5 years customer service experience within an inbound call center environment
Above average computer skills (Microsoft Office)
Exceptional written and verbal communications

EDUCATION:
High School graduate (some college preferred)

WORK HOURS: Full-Time; work hours 8am to 5pm Monday – Friday.


Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Amy Shook
ashook@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x206 or (800) 927-9318 x206

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.