203746 - Lead Accounts Receivable Representative
Industry
PRO
Region
PA-Pennsylvania
City
Pittsburgh
State
PA
Rate
$21 to $26.44 DOE
Duration
6 Months
Description


Chipton-Ross is seeking a Lead Accounts Receivable Representative for a hybrid contract opportunity in Pittsburgh, PA.

SUMMARY:
The Lead Accounts Receivable Representative is responsible for interacting with our Shared Services Center in order to resolve internal and/or external issues delaying invoice payment.
They manage all aspects of problem solving and facilitate conversations with responsible parties.
They may at times be asked to manage a portfolio of outstanding Accounts Receivables.
This would entail handling all aspects of the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

RESPONSIBILITIES:
Communicate professionally, both written and verbal
Effectively manage a high volume of email communication and phone contact
Have strong working knowledge of customer billing platforms and internal systems that allow problem identification and solution
Proficiency in Cognos report writing and key Excel functions that will drive collection efficiencies for large customers
Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
Drive accountability by escalating delinquency issues within the customer and organizations
Ability to react to and effectively manage changes in priorities based on business needs
Formulate a course of action to consistently accomplish or outperform established goals
Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default
Ability to work with minimal supervision; following guidelines and company policy
Support development and implementation of on-boarding content for new team members
Use Practical Process Improvement techniques to identify and solution problem root cause
Mentor and support other team members
Perform other duties as required to support customers, sales and other areas of the organization

REQUIRED EXPERIENCE:
Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail goal oriented
Possesses a high degree of integrity
Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
Ability to work with effectively with other team members in an open environment
Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
Travel may be required at times, up to 20%.
5+ years of experience in collections and/or business or an equivalent combination of education and experience.
Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
Excellent written and verbal skills that allow effective communication via both phone and email
Operates with a high degree of integrity, works well in a team environment.

EDUCATION:
Bachelor's degree in a business field preferred

WORK HOURS: Full-Time; 3 days in office, 2 days WFH. 7:30 AM-4:30 PM or 8:00 - 5:00 PM.
HYB

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Amy Shook
ashook@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x206 or (800) 927-9318 x206

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.